Purpose This study aims to investigate the effects of ethical leadership on employee’s bullying and voice behavior, considering poor working conditions, organizational identification and workload as mediating variables. Design/methodology/approach Questionnaire survey design was used to elicit responses of 564 nurses from hospitals located in various cities of Pakistan. Findings Analysis through structural equation modeling proved that ethical leadership has a positive and significant impact on both organizational identification and voice behavior, but a negative and significant impact on workload, poor working conditions and bullying at the workplace. Furthermore, organizational identification, poor working conditions and workload proved to be partial mediators. Originality/value The study adds value to the limited literature on ethical leadership, bullying and voice behavior in nursing. Additionally, organizational identification, workload and poor working conditions have not previously been examined as mediators.

Purpose It is evident that organizations are continuously contributing toward environmental dilapidation. This may be reduced by focusing their employees’ involvement in pro-environmental behaviors. Pro-environmental behaviors have ramifications for organizations, employees, leaders and natural environment. Therefore, this study aims at investigating environmental related social responsibility and identification as the predictors of pro-environmental behaviors through the moderating role of empathy in the hospitality sector. Design/methodology/approach This study collected data from 201 pairs (i.e. supervisors and their subordinates) working in the hospitality sector. Findings The study found that employees with high empathy exhibit more pro-environmental behavior and organizational identification when perceiving their organization’s involvement in environment-related social responsibilities. Research limitations/implications The data for this study were collected at one point of time and it has implications for organizations and employees. Originality/value This study aims to fill the gap of the underlying mechanism that how perceived CSR affect employee pro-environmental behavior.

The purpose of this research is to investigate the moderating role of Perceived Organizational Support in the relationship between Emotional Intelligence and organizational commitment, investigate the mediating role of organizational commitment in the relationship between Emotional Intelligence and turnover intentions. Data were gathered through self-administered questionnaire from a sample of 348 employees working in telecom industry located in Lahore. The data were analysed statistically using IBM SPSS Statistics 22 to find out correlation and regression analysis between study variables, reliability of research instrument, strength of relationship between independent and dependent variables, mediating effect of organizational commitment in the relationship between Emotional Intelligence and turnover intentions, moderating effect Perceived Organizational Support in the relationship between Emotional Intelligence and organizational commitment was also substantiated. Findings suggest that Emotional Intelligence have a positive impact on organizational commitment, Emotional Intelligence have a negative impact on turnover intentions, and organizational commitment mediate the relationship between Emotional Intelligence and turnover intentions, and Perceived Organizational Support moderate the relation between Emotional Intelligence and organizational commitment.

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Purpose The global increase in coffee consumption has increased competition among cafes, generating the need to find ways of increasing customers’ revisit. Considering this backdrop, the purpose of this paper is to investigate the impact of authenticity, interpersonal justice and prior experience on customer’s revisit intention, taking involvement as a mediator. Design/methodology/approach The data for this study were collected from 489 customers between April and July 2018 from an emerging coffee market. The customers were approached on a convenience basis and a questionnaire-based survey method was used to collect responses. Findings The data were analyzed using a two-stage structural equation modeling technique. The study noted authenticity, interpersonal justice and prior experience to not only have a direct impact on revisit intention but also having an indirect impact through involvement. Research limitations/implications This study is cross-sectional in nature, which is the foremost limitation of the study. Findings of the study reveal some unexplored dimensions of managing customers’ revisit intention, thus leaving a valuable message for the management of coffee cafes. Originality/value This study highlights the importance of authenticity, interpersonal justice, prior experience and involvement with respect to the revisit intention of the customers, as literature is scant on these variables.