Water quality is one of the main indicators of the quality of service provided to consumers. Quality has an impact on both the public health and aesthetic value of water as a consumable product. Kenya is classified as a water-scarce country with only 647 cubic meters of renewable freshwater per capita. Water distributed in Nairobi is faced with a myriad of challenges leading to a compromise to its quality. This study focused on evaluating quality of drinking water since human health depends on adequate, clean, reliable water. Analyses were carried out at National Environmental Management Authority (NEMA) accredited Jomo Kenyatta University of Agriculture and Technology (JKUAT) laboratories to determine the chemical, bacteriological and physical characteristics of consumed water in Umoja Innercore Estate in Nairobi. In the study area, 7 HH and 6 BH sites were randomly distributed. pH, turbidity and temperature measurements were analyzed in-situ while bacteria and chemicals were analyzed in laboratories. The study found that 100% of boreholes recorded unsatisfactory water with up to 1100 of Escherichia coli (E. coli) showing high contamination with faecal coliforms and 83% of boreholes recording pH of up to 9.53. Dissolved oxygen was 5.08 mg/L below recommended 12.0 mg/L, salinity of 0.47 mg/L and 0.03 mg/L for boreholes and households respectively. The study reveals the deprived quality of water available to the residents of Umoja Innercore, Nairobi. The study recommends the use of biosand filtration methods for septic tanks, digging of deeper boreholes and lining septic tanks with impermeable materials to prevent contamination of ground water with raw water from septic.
Managing drinking water in its distribution pathways is one of the main indicators of the quality of service provided to the consumer. Its quality management is important since human health and livelihoods depend on adequate, clean, reliable water supplies. Unfortunately, this is not true to many neighborhoods in developing countries and the quality of water distributed in Umoja Innercore is no exemption. This research sought to evaluate how the management of water affects its distribution in the entity from source to the household. Six borehole owners and 5 water bowsers were interviewed and 156 households' questionnaires were administered in a systematic random manner through a survey carried out over a period of 10 days. The study found out that 29.3% of respondents get treated water directly from Nairobi City Water and Sewerage Company (NCWSC), 32.7 and 25.3% get untreated water from water bowsers and water carts through jerrycans, 10% indicated water kiosk and 3% from rainwater. The cost of water ranges from Ksh. 20 per 20-L jerrycan to Ksh., 50 during scarce periods. 89% of sampled households treat all water out of which, 52% boil water, 20% use filtration cans, 26% further chlorinate the water, and 3% strain water through sieve clothe. The study reveals the inconsistency of monitoring by NCWSC of the available sources of water and unregulated cartels compromising water quality. The study recommends regulating and incorporating private boreholes distributors to the network through a quasi-delegated model using an inter-estate bulk treatment for quality measures before supplying to households.
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