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One of the most difficult speech recognition tasks is accurate recognition of human to human communication. Advances in deep learning over the last few years have produced major speech recognition improvements on the representative Switchboard conversational corpus. Word error rates that just a few years ago were 14% have dropped to 8.0%, then 6.6% and most recently 5.8%, and are now believed to be within striking range of human performance. This then raises two issues -what IS human performance, and how far down can we still drive speech recognition error rates? A recent paper by Microsoft suggests that we have already achieved human performance. In trying to verify this statement, we performed an independent set of human performance measurements on two conversational tasks and found that human performance may be considerably better than what was earlier reported, giving the community a significantly harder goal to achieve. We also report on our own efforts in this area, presenting a set of acoustic and language modeling techniques that lowered the word error rate of our own English conversational telephone LVCSR system to the level of 5.5%/10.3% on the Switchboard/CallHome subsets of the Hub5 2000 evaluation, which -at least at the writing of this paper -is a new performance milestone (albeit not at what we measure to be human performance!). On the acoustic side, we use a score fusion of three models: one LSTM with multiple feature inputs, a second LSTM trained with speaker-adversarial multitask learning and a third residual net (ResNet) with 25 convolutional layers and time-dilated convolutions. On the language modeling side, we use word and character LSTMs and convolutional WaveNet-style language models.

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Recent work on end-to-end automatic speech recognition (ASR) has shown that the connectionist temporal classification (CTC) loss can be used to convert acoustics to phone or character sequences. Such systems are used with a dictionary and separately-trained Language Model (LM) to produce word sequences. However, they are not truly end-to-end in the sense of mapping acoustics directly to words without an intermediate phone representation. In this paper, we present the first results employing direct acoustics-to-word CTC models on two well-known public benchmark tasks: Switchboard and CallHome. These models do not require an LM or even a decoder at run-time and hence recognize speech with minimal complexity. However, due to the large number of word output units, CTC word models require orders of magnitude more data to train reliably compared to traditional systems. We present some techniques to mitigate this issue. Our CTC word model achieves a word error rate of 13.0%/18.8% on the Hub5-2000 Switchboard/CallHome test sets without any LM or decoder compared with 9.6%/16.0% for phone-based CTC with a 4-gram LM. We also present rescoring results on CTC word model lattices to quantify the performance benefits of a LM, and contrast the performance of word and phone CTC models.

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We describe a collection of acoustic and language modeling techniques that lowered the word error rate of our English conversational telephone LVCSR system to a record 6.6% on the Switchboard subset of the Hub5 2000 evaluation testset. On the acoustic side, we use a score fusion of three strong models: recurrent nets with maxout activations, very deep convolutional nets with 3x3 kernels, and bidirectional long short-term memory nets which operate on FMLLR and i-vector features. On the language modeling side, we use an updated model "M" and hierarchical neural network LMs.

Deep Convolutional Neural Networks (CNNs) are more powerful than Deep Neural Networks (DNN), as they are able to better reduce spectral variation in the input signal. This has also been confirmed experimentally, with CNNs showing improvements in word error rate (WER) between 4-12% relative compared to DNNs across a variety of LVCSR tasks. In this paper, we describe different methods to further improve CNN performance. First, we conduct a deep analysis comparing limited weight sharing and full weight sharing with state-of-the-art features. Second, we apply various pooling strategies that have shown improvements in computer vision to an LVCSR speech task. Third, we introduce a method to effectively incorporate speaker adaptation, namely fMLLR, into log-mel features. Fourth, we introduce an effective strategy to use dropout during Hessian-free sequence training. We find that with these improvements, particularly with fMLLR and dropout, we are able to achieve an additional 2-3% relative improvement in WER on a 50-hour Broadcast News task over our previous best CNN baseline. On a larger 400-hour BN task, we find an additional 4-5% relative improvement over our previous best CNN baseline.