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Students learned about electric motors by asking questions and receiving answers from an on-screen pedagogical agent named Dr. Phyz who stood next to an on-screen drawing of an electric motor. Students performed better on a problem-solving transfer test when Dr. Phyz's explanations were presented as narration rather than on-screen text (Experiment 1), when students were able to ask questions and receive answers interactively rather than receive the same information as a noninteractive multimedia message (Experiments 2a and 2b), and when students were given a prequestion to guide their self-explanations during learning (Experiment 3). Deleting Dr. Phyz's image from the screen had no significant effect on problem-solving transfer performance (Experiment 4). The results are consistent with a cognitive theory ofmultimedia learning and yield principles for the design of interactive multimedia learning environments.

The purpose of this research was to investigate whether insight problem solving depends on domain-specific or domain-general problem-solving skills, that is, whether people think in terms of conceptually different types of insight problems. In Study 1, participants sorted insight problems into categories. A cluster analysis revealed 4 main categories of insight problems: verbal, mathematical, spatial, and a combination of verbal or spatial. In Studies 2 and 3, participants received training in how to solve verbal, spatial, or mathematical problems, or all 3 types. They were taught that solutions to verbal insight problems lie in defining and analyzing the terms in the problem, solutions to mathematical insight problems lie in a novel approach to numbers, or solutions to spatial insight problems lie in removing a self-imposed constraint. In both studies, the spatial trained group performed better than the verbal trained group on spatial problems but not on other types of problems. These findings are consistent with the idea that people mentally separate insight problems into distinct types. Implications for instruction in insight problem solving are discussed.How can we help students to solve insight problems such as shown in Figure 1? Are insight problems a coherent class of problems, or are there conceptually important subcategories of insight problems? These are the questions that motivate our investigation. To answer these questions, we examine the nature of insight problem solving, theories of insight problem solving, and research on teaching students how to solve insight problems.

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