This study explores tourists’ preferences and how Smart Cities (SC) can provide for them, using Tel Aviv-Yafo (TLV) as a case study. The theoretical model that we suggest measures gaps between the tourists’ perceived importance of the city’s characteristics, such as transportation, personal safety, recreation, etc., and their satisfaction with them. Then we evaluate the extent to which an SC can narrow those gaps and thereby enhance tourists’ satisfaction. The evaluation was performed by aligning each characteristic with a relevant indicator of the SC standard ISO 37122. Our model identified that SC measures can contribute the most to TLV tourists’ experience in the following aspects: information, transportation, personal safety, and disabled accessibility. Therefore, those aspects should be prioritized to improve tourists’ satisfaction and a promote longer stay in the city. We also recommend that cities will continuously challenge themselves with the most advanced technologies that will enable every single tourist to fully experience the city for all purposes of visits and for the different time frames of stay.
PurposeThe aim of this study is to examine the effect of strategic orientations on firm performance moreover, to assess the role of environmental munificence as a moderator for the link between strategic orientations and firm performance.Design/methodology/approachThis study designed as quantitative research method. Data were collected by structured questionnaire and included 185 managers from various industries in Israel. The analysis of this study was done by Smart PLS-SEM 3 software. Based on the resource-based view (RBV) of the firm, the authors view departmental characteristics (conflicts and connectedness) as antecedents of strategic orientations (customer and competitor). These, in turn, affect firm performance, defined here with two facets: behavioral (team spirit and commitment) and bottom-line performance.FindingsThe analysis results show that customer and competitor orientations affect bottom-line performance. However, only customer orientation affected team spirit and employee commitment. Finally, environmental munificence had a limited moderation role, affecting the relationship between competitor orientation and between behavioral outcomes (team spirit and commitment).Originality/valueThis study defining the importance of firm's strategic orientations as key capabilities for achieving competitive advantage.
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