With the purpose of creating a forum for discussion on the scope and nature of building performance evaluation. This paper provides a definition of performance measurement from an organisational perspective, and a review of three leading industry tools for post-occupancy evaluation that examines the gap between evaluation and measurement. The paper concludes by asking what role facilities managers might play in building performance appraisal, what barriers cost imposes on measurement of the built infrastructure, and what are the limitations regarding the methods included in the review
Considers the state of benchmarking in facilities management and finds that most academic and practice literature is mainly concerned with measurement techniques, and a formal approach of reducing performance gaps. Limitations are discussed, and the orientation of facilities management performance priorities is questioned. Argues that benchmarking is limited by the ability to identify the priorities, or performance indicators, that can measure contemporary issues such as customer satisfaction to any benefit. Applies the search for benchmarking issues to the human environment, home of the much‐discussed knowledge worker. Research indicates that, far from being static measurable constructs, the environmental conditions in such offices rely on the influence of the market, the organisation culture, the type of users, and the external political conditions. Facilities and business managers often fail to consider these influences in the selection of the performance priorities. Concludes by suggesting that the tendency to rely on a general set of indicators leads to benchmarking issues that are often unhelpful in the pursuit of continuous improvement. Benchmarking issues are more clearly understood to need rich analysis that an investigative methodology could provide.
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