A very dynamic environment and constant technological advances are surrounding small and medium-sized enterprises (SMEs) in their commercial activities. The business context is becoming increasingly complex, as there are continually numerous aspects related to the application of knowledge, both financial, legal, organizacional and technological. In relation to the application of information and communication technologies (ICT), SMEs need to acquire and apply knowledge correctly to obtain the best use of these technologies in their business processes. Taking this scenario into account, the objective of this paper is to present the case study on the application of a conceptual model based on knowledge management (KM) to improve the level of use of ICT in the business processes of mexican SMEs. The model was applied in an SME of the commercial sector. The results obtained are exposed, as well as the conclusions and future perspectives of the work developed.
Keywords: SMEs, ICT, Knowledge Management
ResumenUn ambiente muy dinámico y avances tecnológicos constantes están rodeando a las pequeñas y medianas empresas (PYMES) en sus actividades comerciales. El contexto empresarial se torna cada vez más complejo, ya que continuamente se requieren numerosos aspectos relacionados con la
For decades, the competitiveness of companies has been a subject of constant study in the organizational literature. Competitiveness has been directly linked to innovation, both in the development of new products and in the improvement of processes, as well as with organizational changes. According to Porter (2009), he mentions that the factors of competitiveness are related to innovation, human capital and infrastructure, for this reason it is important to emphasize that organizations at all levels must be seen with a systemic approach, where all the interrelations between its different elements, both external and internal, are concurrent in an adequate knowledge management for the emergence of organizational competitiveness. Based on a literary review on the topics of knowledge management, systemic approach and competitiveness, this research work is presented with the aim of proposing a methodology that puts into practice the systemic approach in business processes and the management of knowledge, but not only taking into account the knowledge of knowing what, but also recognizing the importance of having knowledge in knowing how and knowing why, considering the application of knowledge in a holistic context immersed in a dynamic business environment and changing, which leads to placing special interest in human capital and innovation in business processes as a basis for organizational competitiveness.
Abstract-The current commercial context for the Small and medium-sized enterprises (SMEs) is an ever-changing environment that is strongly influenced by the information and communication technologies (ICTs
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.