Purpose -The purpose of this paper is to present a theoretical and empirical relationship between corporate social responsibility (CSR) and some dimensions of organizational effectiveness (OE) of insurance companies in Nigeria. Design/methodology/approach -Data were obtained from a field survey in insurance companies in Lagos using structured questionnaires. Responses from the survey were statistically analyzed using descriptive statistics and Pearson product moment correlation. Findings -Results of the study indicated that insurance companies are involved in all four forms of CSR activities (business ethics, urban affairs, consumer affairs and environmental affairs) with consumer affairs receiving the most active involvement. The study indicated that OE of the participating insurance companies is to a large extent satisfactory. However, involvement in CSR was found to correlate positively with OE.Research limitations/implications -The study also indicated that insurance companies still suffer from the lack of awareness, unavailability of information to identify the needs of a developing society, lack of qualified workforce and adverse economic factors that prevent them from performing CSR activities. Originality/value -From a practical perspective, the study is needed to assess if investments in CSR is worthwhile or not.
Commitment of employees to their organisations has been one of the central research themes in organisational study. Though, many predictors of organisational commitment abound in the literature, much is however not known on how ethical behaviour in the organisation affects employees' commitment. Considering the nature of insurance services, and high potentials for ethical dilemma in the industry, this study contributes to organisational commitment literature by providing further understanding on the impact of corporate ethical values on organisational commitment in Nigeria. Underpinned by cognitive dissonance theory, the study proposes a significant relationship between the two constructs. While controlling for some demographic factors, corporate ethical values was hypothesized as a significant determinant of organisational commitment. With data from 415 managers, collected through Hunt's et al (1989) Corporate Ethical Value and Hunt's et al (1985) organisational commitment scales, the results of the multivariate analysis were presented, and discussed with managerial implications.
There is a growing interest in the way products are eliminated in order to prevent purchase discontinuity. The authors present an empirical study on the ways products are eliminated in the Nigerian insurance industry. Specifically, the papers examined the factors normally considered before elimination decisions are taken, and the key problems encountered during elimination stages. The data obtained from thirty-four insurance companies through a structured questionnaire were analyzed and a ranking of the variables relevant to the elimination process was provided. The kolmogorov-smirnov test was used to test the formulated hypotheses. Government policies and regulations as well as operational problems are the most important factors leading to elimination process. The paper also reports that the most difficult problem encountered during the elimination process is maintaining customer's goodwill.
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