In this paper, we propose a user typology for Enterprise Collaboration Systems (ECS). We draw on and extend findings from previous research in the area of CSCW and Social Collaboration Analytics. The proposed typology includes: (1) a definition of user types, (2) dimensions of ECS use and (3) a classification of action (event) types. The typology contains the following user types: creator, contributor, lurker, inactive and non-user. These types are characterized by differences in the following dimensions: type of use, frequency of use, variety of use, choice of content type and platform preferences. The definition of user types along these dimensions facilitates the implementation of database queries (scripts) for Social Collaboration Analytics (SCA), with the aim of determining the distribution of types of users in an Enterprise Collaboration System. We present selected results of such SCA for an integrated collaboration platform and discuss the findings. We successfully demonstrate that our classification of user types allows us to draw conclusions on (1) the form and degree of participation of users in the ECS and, derived from that, (2) the likely purpose of the examined communities.
Social Collaboration Analytics (SCA) aims at measuring and interpreting communication and joint work on collaboration platforms and is a relatively new topic in the discipline of Information Systems. Previous applications of SCA are largely based on transactional data (event logs). In this paper, we propose a novel approach for the examination of collaboration based on the structure of social documents. Guided by the ontology for social business documents (SocDOnt) we develop metrics to measure collaboration around documents that provide traces of collaborative activity. For the evaluation, we apply these metrics to a large-scale collaboration platform. The findings show that group workspaces that support the same use case are characterized by a similar richness of their social documents (i.e. the number of components and contributing authors). We also show typical differences in the "collaborativity" of functional modules (containers).
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