The studies of performance measurement in firms have been conducted for a long period of time. However, the performance models and methods used in previous studies were limited. The purpose of this study is to test a performance based model that uses a modified approach in firms' performance measurement. The new performance model used in this study is based on expectations in terms of performance measurement and evaluation of the firms with multiple dimensions. Different from the conventional gap models, the method used in this study is "Performance Measurement Method Based on Gap Percentages" developed by Eleren (2009). This method allows the researcher to use quantitative and qualitative data together. The model was tested with data collected from 42 firms engaged in business activities in marble industry in the Turkish province of Afyonkarahisar.
The purpose of the current study is to measure the effect of social capital on client’s relationship satisfaction. In addition, it aims to determine the effect of cognitive, relational and structural social capital on client’s relationship satisfaction. To this end, a survey was conducted on 364 clients in Düzce. With the SPSS analysis program, “Independent Sample t-Test”, “One Way Analysis of Variance (ANOVA)”, “Pearson Correlation Analysis” and “Regression Analysis” methods were used. As a result of the analysis, a positive correlation was determined between cognitive, relational and structural social capital levels, intention to become a client again and relationship satisfaction. In addition, it was determined that the social capital levels and relationship satisfaction levels of the participants varied depending on their demographic and professional characteristics.
The present study aims to identify the internal and external factors that affect the profitability of banks operating in Turkey. For this purpose, the study used data from 23 public, private, and foreign banks, covering the period from 2007 to 2020. Two dependent variables were used as the profitability indicators of banks, namely, the Return on Equity (ROE) and the Return on Assets (ROA). In order to increase the reliability of the models developed during the study, Dynamic Generalized Method of Moments (GMM) and Fixed Effect Model (FEM) were applied. Results of the analysis indicate a positive and statistically significant relation between inflation rate and GDP growth rate, and ROA and ROE. According to the results of GMM, there was a positive relation between ROA and ROE, and 1-year and 2-year lagged ROA and ROE. This situation may be explained by the fact that profits acquired in the Turkish banking sector are steady. ROA and ROE were observed to have a positive relation with inflation rate and economic growth rate. In other words, the increase in inflation rate and GDP growth rate positively affect profitability of public, private, and foreign banks.
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