Patient experiences within the healthcare system are often negative due to the predominantly system-centric nature of healthcare, as well as the physical or mental symptoms of the medical condition being experienced. Improved patient experiences are likely to improve patient visits, engagement with treatment, reduce frustration, and in some medical conditions, improve treatment outcomes. One way to improve patient experiences is to apply user experience principles to the design of patient interactions within the healthcare system. The present study utilized Arhippainen’s User Experience heuristics to identify ways in which patient experiences can be improved. Fundamental restructuring towards patient-centric experiences and general security practices would lead to improved PX and perceptions of healthcare.
The usability of interfaces is critical in commerce, as it can lead to increased productivity and revenue. However, employees often have different needs from a system based on their role within the company. Hancock, Hancock, and Warm (2009) suggested that applied scientists should embrace person-specific interactions as the world moves ever more toward individual customization. Magento is an open-source e-commerce platform that can be tailored to the needs of respective companies. In conjunction with a retail plant and flower sales company in Clearwater, Florida, we assessed the usability of a custom Magento interface, focusing on each employee’s individual needs in the organization using heuristic evaluation, usability assessment, and structured interviews.
Social robots are a proposed solution to feelings of loneliness and social isolation. Given the psychological complexity of experienced trait loneliness and its potential to reduce perceived social presence, an experiment using a social robot was conducted to examine how trait loneliness impacted perceived social co-presence, psychobehavioral interdependence, and subjective mutual presence in social robot interactions. Furthermore, we explored whether these effects differed from human-to-human interactions. Although trait loneliness only affected third order subjective copresence among the three social presence dimensions, individuals with higher trait loneliness were more likely to accept the robot as a social companion.
Prior research has indicated that perception of acceleration may be a direct process. This direct process may be conceptually linked to the ecological approach to visual perception and a further extension of direct social perception. The present study examines the effects of perception of acceleration in virtual reality on participants’ perceived attributes (perceived intelligence and animacy) of a virtual human-like robot agent and perceived agent competitive/cooperativeness. Perceptual judgments were collected after experiencing one of the five different conditions dependent on the participant’s acceleration: mirrored acceleration, faster acceleration, slowed acceleration, varied acceleration resulting in a win, and varied acceleration resulting in a loss. Participants experienced each condition twice in a counterbalanced fashion. The focus of the experiment was to determine whether different accelerations influenced perceptual judgments of the observers. Results suggest that faster acceleration was perceived as more competitive and slower acceleration was reported as low in animacy and perceived intelligence.
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