Purpose-This paper aims to analyse the relationship between the organizational commitment, the knowledge transfer and the knowledge management maturity at a Brazilian public university. As indicated in the literature, the organizational commitment and the influence on knowledge management in the public sector, especially in developing countries, configures an important gap to be filled (Razzaq et al., 2018). Design/methodology/approach-The research has a descriptive and quantitative nature, and to run the analysis, an exploratory factorial analysis was conducted and after that a structural equations modelling was carried out. Findings-The results indicated a significant relationship between the organizational commitment to the knowledge transfer and, consequently, to the knowledge management maturity. Originality/value-In the first place, the model including all dimensions of commitment: affective, calculative and normative with knowledge transfer and knowledge maturity was not tested before. Second, data on the public sector in developing countries are still rare and studies in this field encouraged (Razzaq et al., 2018). In this case, the present study contributes in this field, specifically in the education sector. Finally, understanding the individual commitment profile helps to understand the extent to which that person contributes both to the knowledge transfer, and therefore, in the same analogy, to the knowledge management maturity level.
Purpose This study aims to examine the relationships among organizational stress, disengagement from knowledge sharing and knowledge management maturity in a public institution of higher education in Brazil. Design/methodology/approach Descriptive and quantitative means were used; in particular, a questionnaire developed by Batista (2012), the Instrument for Knowledge Management Assessment in the Brazilian Public Administration, a scale developed by Ford and Staples (2008) to measure the disengagement from knowledge sharing and the Occupational Stress Scale, developed by Paschoal and Tamayo (2004) were used to collect data. A multivariate analysis was performed, including the use of structural equation modeling to relate the constructs to each other. Findings A positive significance was found in the relationships between organizational stress and disengagement from knowledge sharing and between stress and maturity in knowledge management. This finding supports the suggestion of Ford et al. (2015) that health, a key indicator, is directly related to disengagement from knowledge sharing. Research limitations/implications This study adopted a cross-sectional design, so a longitudinal or experimental research may discover other insights. Originality/value These results will be interesting to managers because stress management initiatives can help guide or identify opportunities to improve maturity in knowledge management and knowledge sharing.
O presente estudo tem como objetivo aferir o nível de maturidade da gestão do conhecimento em relação à percepção de docentes e técnicos administrativos em uma Instituição Pública de Ensino Superior. Para tanto, foi realizada uma pesquisa descritiva, de campo e comparativa, de natureza quantitativa, por meio da aplicação de um questionário on-line. A partir da coleta de dados, fez-se uma análise descritiva e bivariada em relação aos dados demográficos e ao nível de maturidade da gestão do conhecimento. Foi identificado o nível de maturidade da gestão do conhecimento na instituição e, ao se realizar a análise bivariada relacionando o nível de maturidade da gestão do conhecimento entre os técnicos administrativos e os docentes, obteve-se diferença significativa. Entender as relações propostas contribuirá para otimizar o relacionamento existente entre os entes organizacionais e o desenvolvimento da gestão do conhecimento. Sugere-se, ao final, novas pesquisas quantitativas e qualitativas que possam aprofundar na diferenciação dos vínculos em Instituições de Ensino.Palavras-chave: Maturidade da gestão do Conhecimento. Docente. Técnico Administrativo. Universidade Federal de Ensino Superior.ABSTRACTThe present study aims to assess the knowledge management maturity level in relation to the teachers and administrative technicians perception at a higher education public institution. To run the analysis, it was done a quantitative, descriptive, comparative, field research, through an online questionnaire. After the data collection, a descriptive and bivariate analysis was carried out in relation to the demographic data and the knowledge management maturity level. It was identified the institution´s knowledge management maturity level and, when performing the bivariate analysis relating the knowledge management maturity level between the administrative technicians and the teachers, it was found a significant difference. Understanding the proposed relationships contributes to optimize the existing relationship between organizational entities and the knowledge management development.Keywords: Knowledge Management Maturity. Teachers. Administrative Technicians. Higher Education Public Institution.
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