This paper describes the text data analysis in the course of management decision making. We examine in detail the process of collection of text data for further analysis and the use of imaging to increase the efficiency of human resources during collection and data preprocessing. A modification of the algorithm for creating an "n-gram cloud" visualization is proposed, which makes visualization accessible to people with visual impairments. Also, a method of visualization of n-gram vector representation models (word embedding) is proposed. On the basis of the conducted research, a part of a software package was implemented, which is responsible for creating interactive visualizations in a browser and interoperating with them.
This paper describes text data analysis in the course of managerial decision making. The process of collecting textual data for further analysis as well as the use of visualization in human control over the correctness of data collection is considered in depth. An algorithm modification for creating an "n-gram cloud" visualization is proposed, which can help to make visualization accessible to people with visual impairments. Also, a method of visualization of n-gram vector representation models (word embedding) is proposed. On the basis of the conducted research, a part of a software package was implemented, which is responsible for creating interactive visualizations in a browser and interoperating with them.
УПРАВЛЕНИЕ ЗНАНИЯМИ В СИСТЕМАХ КАЧЕСТВА ПРОМЫШЛЕННЫХ ПРЕДПРИЯТИЙПредлагаются три методических подхода к по-строению системы управления знаниями в области качества на промышленном предприятии: концеп-туальный, процессный и системный. Приводятся результаты реализации этих подходов. KNOWLEDGE MANAGEMENT IN QUALITY SYSTEMS OF ENTERPRISESThis paper aims the consideration of knowledge management processes in quality systems of enterprises. A regulatory framework which serves as a basis for the operation of the system of knowledge management is considered thoroughly. Conceptual principles used at the formation of similar systems are emphasized. The realization of a conceptual approach is completed with the development of the conceptual project of the system containing the definition of a system, functions, structure and basic regulations on the creation of a similar system at an enterprise. To realizes a process approach in the paper it is offered to introduce a concept of a process-directed card of knowledge which should be developed for each process defined in the process register of the quality system of an institution. A functional structural diagram of a standard knowledge card is also shown in this paper. The realization of the process approach is completed with the development of the procedure of designing process-directed knowledge cards and documentation on their registration organization at an enterprise in the system of quality management. Besides, there is shown a structural diagram of the automated system for knowledge management, and also conclusions on the efficiency of similar approach use for the solution of real management problems in social and economic systems have been drawn.Key words: knowledge management, process, information technology, quality system, frame, ontology.В сентябре 2015 года Международ-ной организацией по стандартизации (ISO) выпущена новая версия международного стандарта ISO 9001: 2015ISO 9001: (ГОСТ Р ИСО 9001 -2015 [1], в которой введены новые, по сравнению с предыдущей версией, тре-бования к системам менеджмента качества (СМК).Новым концептуальным требованием стандарта [1] является введение в СМК менеджмента знаний. Однако проблема организации менеджмента знаний в СМК на настоящий момент недостаточно иссле-дована и практически не разработана. При решении этой проблемы возможны разные подходы. Ниже рассматриваются три ме-тодических подхода к организации ме-неджмента знаний (МЗ) в СМК: концепту-альный, процессный и системный [5].Концептуальный подход. В качестве методической основы концептуального подхода к построению системы менедж-мента знаний (СМЗ) в СМК предлагается использовать монографию [2] и комплекс национальных стандартов в области ме-неджмента знаний (семейство ГОСТ Р 54874-54894), которые имеют не норма-тивный, а рекомендательный характер тре-бований и являются руководством к дейст-вию при намерении создать СМЗ для лю-бой организации.В концепции СМЗ можно выделить три наиболее значимых компонента:1. Фокусирование внимания ме-неджмента знаний на повышении резуль-та...
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