The expansion of E-logistics services globally and in Pakistan has made customer satisfaction crucial for the success of many businesses. However, customer satisfaction in the E-logistics industry has been overlooked. This research aims to determine the factors affecting E-Logistics performance and its impact on customer loyalty in Pakistan through a quantitative survey approach using questionnaires. The sample consisted of 659 E-logistics users in Pakistan and data was gathered through physical and online surveys. Customer satisfaction was measured as the dependent variable, with distribution rate, transit time, staff service quality, and traceability as the independent variables. The study also utilized E-payment as a mediating variable. For Normality (Shapiro-Wilk) and for reliability (Cronbach's Alpha) tests were conducted. The results of the descriptive statistics indicated that customers were generally satisfied with the E-Logistics performance. The multiple regression analysis showed that all the independent variables, including distribution rate, transit time, staff service quality, and e-traceability, had a significant impact on customer satisfaction with a significant mediating effect of E-Payment. Staff service quality had the highest impact, followed by transit time, distribution rate, and traceability. In conclusion, this study provides valuable insights into the factors affecting customer satisfaction and loyalty in the E-Logistics industry in Pakistan. The results can help E-Logistics companies to better understand their customers' needs and preferences and improve their performance accordingly.
Covid-19 has shifted education system in whole world from traditional classroom learning to online learning or virtual learning. This research article aims to explore the factors affecting online learning from the perspective of future professional (B. ED or M. ED students) of Allama Iqbal Open University in Pakistan. The main focus of the article is to find what are the factors affecting online learning and how these factors affecting online learning process at AIOU students in Pakistan. The qualitative method was used for this study. The data was analyzed through thematic analysis. The results of the study indicate that, future professionals or students (B.Ed or M.Ed) are agree with this online learning but factors are affecting negatively and positively therefore they want some positive changes in LMS . Hence, in the end researcher has given some recommendations for the betterment of the online learning process at AIOU.
This study was conducted to examine the gender differences among men and women employees working in Diplomatic Missions. The area of the study was different Diplomatic Missions of different countries and their employees both men and women. The random sampling technique was used to select 24 employees working in diplomatic missions as a sample for the study. Out of 24 employees, 12 were women and 12 were men. Data was collected through questionnaire developed by researcher. The reliability of the questionnaire came out to be .759 for number of employment opportunities and 0.892 for position in office hierarchy. Data collected through questionnaire was analyzed through quantitative means and the data collected was presented in percentage and frequencies and to test the hypothesis paired sample Independent t-test was applied. Findings of this study indicated that gender difference exists between men and women employees working in Diplomatic Missions, the ratio of women employees was less on top position in most of the Diplomatic Missions as compared to men. Moreover, men and women not treated equally in number of employment opportunities. Therefore, it is recommended that authorities of Diplomatic Missions should treated equally of both employees in terms of number of employment opportunities, and top positions in diplomatic missions
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