Practical demands and academic challenges have both contributed to making sentiment analysis a thriving area of research. Given that a great deal of sentiment analysis work is performed on social media communications, where text frequently ignores the rules of grammar and spelling, pre-processing techniques are required to clean the data. Pre-processing is also required to normalise the text before undertaking the analysis, as social media is inundated with abbreviations, emoticons, emojis, truncated sentences, and slang. While pre-processing has been widely discussed in the literature, and it is considered indispensable, recommendations for best practice have not been conclusive. Thus, we have reviewed the available research on the subject and evaluated various combinations of pre-processing components quantitatively. We have focused on the case of Twitter sentiment analysis, as Twitter has proved to be an important source of publicly accessible data. We have also assessed the effectiveness of different combinations of pre-processing components for the overall accuracy of a couple of off-the-shelf tools and one algorithm implemented by us. Our results confirm that the order of the pre-processing components matters and significantly improves the performance of naïve Bayes classifiers. We also confirm that lemmatisation is useful for enhancing the performance of an index, but it does not notably improve the quality of sentiment analysis.
The efforts to promote ageing-in-place of healthy older adults via cybernetic support are fundamental to avoid possible consequences associated with relocation to facilities, including the loss of social ties and autonomy, and feelings of loneliness. This requires an understanding of key factors that affect the involvement of robots in eldercare and the elderly willingness to embrace the robots' domestic use. Trust is argued to be the main foundation of an effective adult-care provider, which might be more significant if such providers are robots. Establishing, and maintaining trust usually involves two main dimensions: 1) the robot's reliability (i.e., performance) and 2) the robot's intrinsic attributes, including its degree of anthropomorphism and benevolence. We conducted a pilot study using a mixed methods approach to explore the extent to which these dimensions and their interaction influenced elderly trust in a humanoid social robot. Using two independent variables, type of attitude (warm, cold) and type of conduct (error, no-error), we aimed to investigate if the older adult participants would trust a purposefully faulty robot when the robot exerted a warm behaviour enhanced with non-functional touch more than a robot that did not, and in what way the robot error affected trust. Lastly, we also investigated the relationship between trust and a proxy variable of actual use of robots (i.e., intention to use robots at home). Given the volatile and context-dependent nature of trust, our close-to real-world scenario of elder-robot interaction involved the administration of health supplements, in which the severity of robot error might have a greater implication on the perceived trust.INDEX TERMS intention to use robots, anthropomorphism, eldercare, humanoid robot, human-robot interaction (HRI), perceived trust, robot attributes, robot care companion, robot performance, social robot.
For the first time in the history of humanity, the number of people over 65 surpassed those under 5 in 2018. Undoubtedly, older people will play a significant role in the future of the economy and society in general, and technological innovation will be indispensable to support them. Thus, we were interested in learning how home automation could enable older people to live independently for longer. To better understand this, we held focus groups with UK senior citizens in 2021, and we analyzed the data derived from them from the perspective of affective computing. We have trained a machine learning classifier capable of distinguishing moods commonly associated with older adults. We have identified depression, sadness and anger as the most prominent mood states conveyed in our focus groups. Our practical insights can aid the design of strategic choices concerning the wellbeing of the ageing population. † The authors acknowledge the funding provided by the Interreg 2 Seas Mers Zeeën AGE IN project (2S05-014).
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