Purpose This study aims to explore the impact of system quality dimensions, namely, ease of use, accessibility, interactivity and website innovativeness on service quality (SQ) and customer satisfaction. Design/methodology/approach The study used a quantitative approach, by using a survey method. The unit of analysis was the individual. A total of 618 questionnaires were randomly distributed to university students and staff in Jordan. The partial least square path-modeling method was used in the estimation of causal relationships of the constructs examined in the study. Findings The outcomes of this study showed that ease of use, interactivity and website innovativeness have significant positive relationships with the SQ. Consequently, SQ significantly influences customer satisfaction. Research limitations/implications Limitations of this research were related to the unit of analysis, as it was conducted within the geographical region of Jordan and the university context, where the culture and level of the technological advancement may be different than other countries. Practical implications This research can assist mobile commerce (m-commerce) service policymakers to formulate significant policies that could enhance the nature of services being rendered and thus bring greater benefits to the customers. Originality/value This research has extended the body of knowledge on emerging trends in m-commerce innovation adoption, more specifically in the university context. Furthermore, it offers insight on the importance of m-commerce in the minds of customers, in such a way that it will bring about the intention to repeat patronage in the future.
Tacit knowledge and personal experience of an individual can only be obtained in a tacit manner. Social capital is a prominent concept that provides a foundation to describe and characterize the properties. Therefore social interaction is very important to facilitate technological knowledge transfer among the units within an organisation. This paper aims to contribute to the existing knowledge in the field of technology transfer by exploring the concept of social capital. It discusses the technology transfer performance and focuses on the important firm-specific asset, which is social capital. By using the data from a survey on industrial firms in one of the technology parks in Malaysia, this paper provides an investigation on the relationship between social capital and technology transfer performance, within the technology park incubating company setting. It was found that social capital has significant relationships with the performance of technology transfer.
This paper reviews the role played by a company's internal R&D in stimulating operational performance of a manufacturing company, which is moderated by intellectual property rights (IPR), particularly patents, in Malaysia. The constructs of this paper are based on a comprehensive review of recent literature on internal R&D and operational performance moderated by patents. A detailed discussion revealed implications on policy making, especially for government or related authorities in promoting and enforcing IPR. IPR policy especially regarding patents should be part of a company's business strategy. Implementing IPR will safeguard new invention, innovation, or processes in the long run. Furthermore, the company may gain benefits in creating new business opportunity during various patenting stages. The environment and conditions for R&D activity have changed significantly in the last decade. Thus, effective practice of internal R&D gives advantage to the company from three different aspects; namely, the ability to develop and grow critical human resource, dynamic involvement in the corporate R&D programme, and the ability to connect information. Therefore, the relationship between internal R&D and operational performance moderated by IPR would encourage the betterment of the company in the future. In summary, this paper highlights the importance of internal R&D toward operational performance of a company moderated by IPR, as well as reviews the latest literature from the perspectives of sustainability and innovation.
Malaysia’s public university campuses should be a good example of pioneering efforts to achieve good energy efficiency in government-owned office buildings. While there is concern about achieving energy efficiency in office buildings, there are still many energy efficiency problems that cause an increase in operating expenses every year. Based on a preliminary energy audit of two main office buildings at two separate public university campuses in Malaysia, this study investigated possible strategies. During the audit process, there was a range of different approaches that were introduced and proposed, which include no-cost, low-cost, and high-cost energy measures. However, in addressing energy efficiency issues, there are three practical energy-saving measures to be considered, not only in the university’s main buildings but also in other government office buildings. Such energy-saving measures involve the lighting system, air-conditioning system, and building envelope. The measures chosen as a strategy described in this paper have been researched recently, or are currently on-going studies. All of these strategies have been and are being implemented in these two campuses, and are therefore examples of practical solutions that can be applied according to budget planning and annual budget allocations. The findings and strategies of this study are expected to be a form of guidance to address issues related to energy management in office buildings. The end of this paper provides some recommendations in future and similar studies that may be conducted for all office buildings within these two campuses containing different building designs and features.
Nanotechnology has come a long way since it was firstly described by Feynman (1960) in his after-dinner talk describing molecular machines building with atomic precision in the early 1960s. He described a field where little has been done, but in which an enormous amount can be done in principle. This field is not quite the same as
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.