<p>This study aims to investigate the impact of applying the electronic cheque clearing system on employees’ satisfaction in Accounting Departments’ of Jordanian Islamic banks. The population of this study was the employees who work at the Accounting Departments. A random sample of (150) employees who work in Accounting departments, particularly clearing directory in the Islamic Banks in Jordan were chosen to be the sample of the study. One hundred and fifty questionnaires were distributed to the employees who work in clearing directory and those who worked in this directory in the Islamic Banks in Jordan. The results indicate that there is a weak impact of the independent variable the applying ECC system (Reliability, Responsiveness, Tangibility and Privacy) on the dependent variable (Employees’ Satisfaction) in Jordanian Islamic banks. Against expectation, the results show that only Tangibility has a positive and significant relationship with ‘Employees’ Satisfaction. The researchers recommended that employees’ satisfaction in bank sector may affect customers’ satisfaction positively or negatively because most of employees in this sector deal with customers face to face.</p>
PurposeThe study's aims are to identify healthcare innovation variables, explore innovative work behavior’s (IWB's) influence on Saudi health sector companies and evaluate the mediating function of transformational leadership in the link between IWB and healthcare organizations. In this backdrop, the purpose of the current research was to investigate the impact of creative work behavior on organizational performance and the role of transformational leadership in this process.Design/methodology/approachThe objective of this quantitative cross-sectional study was to examine, according to 587 participants, the perceived elements of creative work behavior (RQ1). In various 10 departments of the 5 Dammam Health Network (DHN) in the Eastern Province of Saudi Arabia, online questionnaires were used to collect data. SmartPLS 3 software was used to analyze the data.FindingsThe findings indicated that healthcare professionals perceive the elements of autonomy, competence, relatedness, motivation and knowledge sharing as key features that influence high efficiency in organizational efficiency (p < 0.001). IWB also had a significant and direct positive influence on organizational performance (p < 0.001). Transformational leadership behavior had an insignificant negative effect on employees’ task performance when considering organizational performance (P = 0.122). Therefore, the mediation role did not affect the relationship with IWB concerning employees’ task performance, suggesting that transformational leadership behaviors did not have a mediating effect on the effectiveness of employees’ task performance.Originality/valueThis article contains original analysis and interpretation highlighting integrating IWB and transformational leadership into Saudi Arabia's national healthcare system that can help address specific difficulties facing healthcare practitioners.
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