Reports on research conducted in eight residential and/or nursing homes belonging to six different charity organizations. The organizations ranged in size from local bodies dealing exclusively with care homes to large nationals involved in various other activities. However, staff training is a core issue to all of them, and activity directed towards it has met with varying degrees of success. Aims to highlight those indicators which will minimize failure of the training schedule and to make homes aware of the wider issues which affect training schemes.
Reports on research involving eight residential/nursing homes from six different organizations of various sizes. Face-to-face interviews were conducted with both the residents and staff in each of the homes. Answers were then matched to see whether the two groups concurred in their opinion about the "good" and "bad" elements of the service. Found that there was a high degree of correlation, since front-line staff were, in general, acutely aware of their clients' needs. The parent organization was also assessed and comparisons made to see which type of strategy was best suited to creating a quality service.
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