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The present study investigated the moderating effect of psychological empowerment on the relationship between organizational trust and employee work engagement in a Nigerian business environment. Hierarchical regression analyses were carried out on a sample of 715 employees from seven commercial banks and four pharmaceutical companies in southeastern Nigeria who participated in the survey. The results showed that organizational trust and psychological empowerment were predictors of work engagement. Besides, and as we expected, we found a moderating effect of psychological empowerment on the relationship between organizational trust and work engagement. Therefore, the positive relationship between organizational trust and engagement was stronger for those employees with low psychological empowerment. This study was one of the first attempts to empirically investigate the direct relationship among organizational trust, psychological empowerment and employee work engagement. Additionally, most previous studies on engagement have been conducted mainly in developed economies such as North America and Europe. This study was carried out in a peculiar Nigerian business environment where organizational behaviors have been scarcely investigated. Comparing findings from different cultures may help further clarify the emerging work engagement concept.

PurposeIn this paper, the impact of customer incivility on work engagement was investigated. The authors also explored whether supervisor positive gossip and workplace friendship prevalence moderated the impact of customer incivility on work engagement in the Nigerian context.Design/methodology/approachThe authors used a time-lagged design to collect data from 258 frontline casual dining restaurant employees across city centers in South-eastern Nigeria who completed Time 1 and Time 2 paper surveys after a one-month interval.FindingsStructural equation modeling (SEM) revealed that while customer incivility was negatively lx`inked to work engagement, supervisor positive gossip and workplace friendship prevalence were positively linked to work engagement. It was also found that both supervisor positive gossip and workplace friendship prevalence moderated the negative connection between customer incivility and work engagement.Practical implicationsOne proactive way to forestall the negative impact of customer incivility on work engagement is for managers to devise approaches to decrease the impact of uncivil customer behaviors, such as developing an atmosphere that engenders friendship and speaking positively to subordinates about other employees' work behaviors.Originality/valueAlthough increased scholarly attention has been paid to workplace incivility, customer incivility has not been sufficiently addressed. Earlier research on workplace gossip is influenced by the widely-held belief that gossip is often negative, with far less attention given to the sunny side of gossip. This study is one of the earliest efforts to examine the moderating roles of supervisor positive gossip and workplace friendship prevalence in the negative link between customer incivility and work engagement in the hospitality industry.

Purpose The purpose of this study was to test how basic psychological needs satisfaction contributes to career commitment through career satisfaction among nurses. Background There is an increasing rate of turnover among nurses and a general shortage of nurses in many countries. This has made it necessary for researchers to focus on the career satisfaction of nurses and their commitment to their careers. Design and Methods A cross‐sectional design was employed in a survey of 233 nurses in public hospitals in southeastern Nigeria. Participants responded to self‐report measures of career commitment, career satisfaction, and work‐related basic needs satisfaction. Findings In the regression‐based path analysis, basic psychological needs satisfaction was positively related to career satisfaction (p < .001) and career commitment (p < .001) of nurses. Career satisfaction was positively related to career commitment (p < .05). Career satisfaction mediated the relationship between basic psychological needs satisfaction and career commitment (95% confidence interval [.009, .068]). Conclusions The results show that basic psychological needs are relevant for employee commitment, giving support to the self‐determination theory. Career satisfaction provides further explanations for the relationship between psychological needs satisfaction and career commitment, although there could be reverse causal links. Clinical Relevance The results advance knowledge on how satisfaction of basic psychological needs can increase career satisfaction and foster more career commitment. Designing work environments that help employees to fulfil their basic psychological needs is important in the retention of nurses.

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