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This design science research study describes the design and development of a Radio Frequency Identification (RFID)-based Healthcare Management System (RHMS) for the healthcare industry. We examined the use of RFID technology as the key enabler for building the RHMS to deliver higher business values and provide effective support in transforming and optimizing healthcare practices in the industry. In this study, a prototype RHMS was built and implemented in a quasi-real world setting. The results validate the practical viability of the proposed system architecture. We show that the Information System Design Theory used to develop the RHMS could form the basis for further research. We hope the proposed system architecture and the developed prototype system from this study will help support and further the efforts of both academics and practitioners in RFID research.

This paper describes the research and development of a radio frequency identification (RFID)-based personal shopping assistant (PSA) system for retail stores. RFID technology was employed as the key enabler to build a PSA system to optimize operational efficiency and deliver a superior customer shopping experience in retail stores. We show that an RFID-based PSA system can deliver significant results to improve the customer shopping experience and retail store operational efficiency, by increasing customer convenience, providing flexibility in service delivery, enhancing promotional campaign efficiency, and increasing product cross selling and upselling through a customer relationship management (CRM) system. In this study, an RFID value grid for retail stores is proposed that allows managers to use RFID technology in stores to add value to the shopping experience of their customers. Four propositions are presented as the research agenda for examining the ability of RFID technology to improve the operations management of retail stores.