This paper presents an overview of the issues related to the readiness of Polish hotel establishments to develop the business tourism services for disabled tourists. The purpose of this study is to identify new innovative amenities for business tourism, with particular emphasis on disabled tourists.The paper has been divided into two parts: theoretical approach to disabled hotel guests in business hotel and the needs of disabled in the Polish business hotels. The authors conducted a study on Polish business hotels. Studies have confirmed that business hotels, like traditional hotels, are not accessible to people with disabilities. The study established a research hypothesis, which was proved in findings, i.e. the hotels are not prepared for older people and people with disabilities. Besides, the research results substantiated the necessity of the business hotels adaption to the needs of disable people. Also, the paper presents the suggestions on what the disabled guests expect from the Polish business hotels. In respect of doing this, further investments and financial support are necessary to allow creating friendly conditions for the disabled people.
This paper presents an overview of the issues related to the readiness of Polish hotel establishments to develop business tourism services. Hotels that support business tourism need to constantly evaluate the potential competitiveness of tourism offers, to enable them to improve their product development. Modern trends in these services are forcing the industry into continuous improvement and innovation. The aim of this paper is to identify new innovative amenities for business tourism around the world and, consequently, to diagnose the competitiveness of facilities in Polish hotels. Statistical data shows that business tourism in Poland has many development opportunities. However, for their effective utilisation, hotel establishments should develop their resources in terms of both quantity and quality. Keywords: Business tourism, accommodation services, amenities.
Purpose – This paper reports on an empirical analysis of co-operation initiatives to create new tourism products. It suggests possibilities for new tourism product creation through local cooperation processes, and, via an exploratory study, analyses existing levels of co-operation initiatives and their impact in Poland. Design – The paper gives a theoretical overview of tourism cluster co-operation theory, and its effects on new product creation. Analysis of exploratory data on tourism enterprises operating in Polish clusters, then identifies their current state of co-operation, and suggests ways to predict future co-operation levels, especially in particular tourism product groups. Methodology – After extensive review of published literature, the authors researched tourism enterprises via a questionnaire surveying tourism enterprises in Poland. The research was exploratory in nature, however the small sample gave useful results, both quantitative and qualitative. Findings – Published research on clusters and co-operation has had limited application in tourism. This exploratory study extends it significantly. Tourism companies definitely perceive the value of co-operation in creating tourism products. They have co-operated to a limited extent in the past, and are now committed to intensify this. To succeed it is necessary to promote trust, co-operation and partnership amongst them, within their own sector, and in related spheres such as public bodies. The nature of co-operation in tourism fits well with the concept of clusters. Originality of the research – This study provides a new contribution because prior Polish cooperation studies are few in number.
This paper presents an overview of issues related to the role of the chosen aspects of knowledge management in tourism enterprises. The development of tourism and achieving positive effects from it is primarily supported by the possession of tourism assets and attractions. However, to fully absorb them, it is necessary to create innovations in tourism enterprises and regions. Undertaking this subject is justified by the need to transfer the current knowledge in the field of innovation to the tourism sector. The paper aims to demonstrate the determinants of tourism enterprises’ innovation, with particular emphasis on the importance of knowledge and its transfer. The primary, quantitative research presented in the paper was conducted in Poland among tourism enterprises. 1200 tourism enterprises were tested, extracted from the population of over 12000 units placed in official databases. The main scientific goals of the study were: to recognise and empirically verify the conditions of innovation management in Polish tourism enterprises, to identify external and internal determinants affecting the formation of innovation in these enterprises and to assess the effects of introduced innovations. The study established a research hypothesis: Internal factors such as the involvement and creativity of employees in the creation and transfer of knowledge have a significant impact on the innovation of tourism enterprises. The presented results indicate that the main drivers of innovation are exogenous factors and come especially from customers’ expectations, willingness to use external sources of financing and benchmarking focused primarily on foreign enterprises. The impact of human resources and knowledge management processes on these processes is varied, and in the case of these determinants of innovation, the relatively largest impact was noted in the case of: knowledge transfer within the enterprise, efficient human resources management, creativity of employees and the creation of new knowledge resources in the company. The paper points to the need to change the approach of managers of tourism enterprises, to include roles attributed to employees in finding innovative solutions and transfer of the new knowledge. For this purpose, companies should develop these resources in terms of their quantity and quality.
The aim of this article is to indicate the directions of the development of tourist sector innovativeness in the south region of Silesian Province. In the article was self-characterized the essence of modelling innovative products during the cycle of product life. There were presented chosen results of research in region and scenario planning method, used for indication of main changes in tourist sector -with special pressure on the innovativeness.
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