During the Covid-19 pandemic, the use of videoconferencing for medical consultations between patients and general practitioners (GPs) has strongly increased. The aim of this work-in-progress paper is to investigate which factors (technical and non-technical) influence patients' and doctor's Quality of Experience with video consultations ("tele-consultations") and how. We report on findings from an online questionnaire (N=109) and an (ongoing) semi-structured interview study targeting GPs (N=4), highlighting the importance of both technical and nontechnical factors.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.