The challenge of better public service offering and the expectations of modern citizens and businesses, as well as the poor past practices of public organizations, bring forward the need to design and implement new systems. These systems are based on current information and communication technologies and are points of reference on the path towards e-government “enlightenment.” However, the transition from the traditional processes to the modern ones can be long and strenuous, if relevant projects are not carefully implemented. Therefore, in order to successfully apply electronic practices and methods to public systems of governance, a step-wise approach needs to be formulated starting from traditional standards, leading to transitional procedures, and finally achieving simplification and increased quality of public service by exploiting previous experiences, overcoming past limitations, and applying the lessons learned.
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