Research to date concurs in maintaining that performance of nationally homogeneous workgroups differs if compared to heterogeneous ones. Yet, results are mixed on the relationship between cultural diversity and workgroup outcomes. The article argues that cultural differences are given explanatory authority, cultural diversity acquiring a positivist status, and group members being treated as ‘dopes of their culture’. An alternative approach is to conceive ‘cultural diversity’ and ‘national culture’ as discursive resources used by group members in everyday group life. The author followed an international project group for over 17 months,observing how group members discussed and made sense of what went on. Findings suggest that the way members in international project groups use the ‘national/cultural’ discourse plays a crucial role in the organization of the project. More specifically, results demonstrate that group members shaped and developed their international project in important ways by using the discourses on ‘national culture’ and ‘cultural diversity’ to excuse confusion and misunderstanding, to position themselves vis-à-vis the group, to justify decisions and to give the group a raison d'être. Implications are drawn concerning the need for researchers to acknowledge actors' space for choice in group-life.
In this article we build on the concept of incompleteness, as recently developed in both organisational and urban studies, to improve our understanding of the collective actions of grassroots organisations in creating and governing critical infrastructures in the changing and resource-scarce contexts of urban informal settlements. Empirically, the article is informed by the case of resident associations providing critical services and infrastructure in informal settlements in Kisumu, Kenya. Findings suggest three organisational processes that grassroots organisations develop for the production and governance of incomplete grassroots infrastructures: shaping a partial organisation but creating the illusion of a formal and complete organisation; crafting critical (and often hidden) material and organisational infrastructures for the subsistence of dormant (but still visible) structures; and moulding nested infrastructure that shelters layers of floating and autonomous groups embedded in communities. In a resource-poor environment, the strategy is to create incompleteness, less organisation and to keep it partial and limited to a minimum of elements. The article also explores the political implications of organisational and infrastructural incompleteness by examining how it leads to efforts to craft loose and ambiguous governmental arrangements, connecting them materially and politically to formal infrastructure systems. These governmental arrangements are shifting and in the making, and therefore also incomplete. The article reveals how grassroots organisations mobilise a wide range of (in)visibility approaches. It concludes by exposing the hidden power of ‘incompleteness’ and the potential in hiding certain elements of incompleteness from outsiders, while rendering other elements visible when perceived as useful.
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