This study aims to determine the effect of Product Quality and Service Quality on Increasing Customer Satisfaction and Loyalty in Makassar Municipal Water Company (PDAM) both directly and through intervening variables or indirect effects. This study uses a quantitative approach conducted with the aim to explain the position of the variables studied and the relationship between one variable with another variable. This research will explain the causal relationship between variables through hypothesis testing. In this study, the analysis method used is path analysis using the SmartPLS program. The results of this study found that directly the product quality had a positive and significant effect on customer satisfaction, service quality had a positive and significant effect on customer satisfaction, product quality had a positive and significant effect on customer loyalty, service quality had a positive and not significant effect on customer loyalty, customer satisfaction positive and significant effect on customer loyalty. The indirect effect of this research is product quality has a positive and significant effect on customer loyalty if mediated by customer satisfaction. Service quality also has a positive and significant effect on customer loyalty if mediated by customer satisfaction.
This study aims to analyze the effect of liquidity, total assets, and Debt to Equity Ratio(DER) on profitability (ROA) and firm value (PER) on telecommunication companies listed on the Indonesia Stock Exchange (BEI). The samples taken are 30 from five different companies listed on the Indonesia Stock Exchange using the annual report from 2012 - 2017. Data is then analyzed using path analysis method with the assistant of SPSS software. Sobel test and classical assumption test were evaluated beforehand. The results of the study found that liquidity had a negative and significant effect on profitability (ROA), while total assets and DER had a positive and significant effect on profitability. Liquidity and total assets have a positive and significant influence on firm value, while DER has a negative effect on firm value. Profitability has a positive and significant effect on firm value. The mediation test results show that liquidity has a direct and indirect effect on firm value mediated by profitability. Total assets have a direct effect on increasing company value, but interestingly total assets through profitability show insignificant score to impact firm value. DER has a direct and negative effect on firm value, while the results of the probability proved that profitability can mediate the influence between DER on firm value.
The Banking Industry is one of the industries in the service sector that collects funds from the public and channels them back in the form of credit to the public, so the need to provide trust, quality of service, satisfaction so as to increase loyalty to state-owned banks in Makassar. This study aims to determine the effect of trust on satisfaction, service quality on satisfaction, trust on customer loyalty, service quality on customer loyalty, satisfaction on customer loyalty, trust on customer loyalty through customer satisfaction, and service quality on customer loyalty through customer satisfaction. Data was collected through observation, questionnaires, and documentation and analyzed through validity, reliability, classic assumption tests, path analysis and multiple tests. The results showed that trust had a positive and significant effect on customer satisfaction. Service quality has a positive and not significant effect on customer satisfaction. Trust has a positive and not significant effect on customer loyalty. Service quality has a positive and not significant effect on customer loyalty. There is a positive and significant influence on customer loyalty in state-owned banks in Makassar. Trust has a positive and significant effect on customer loyalty through customer satisfaction. Quality of service affects customer loyalty through customer satisfaction at state-owned banks in Makassar.
This study aims to analyze the effect of the value of Sukuk, Sukuk rating, and risk of Sukuk on the growth of the Islamic capital market mediated by Sukuk price during the period of 2014-2019 using value at risk. This study uses secondary data obtained from the Indonesia Stock Exchange and The Indonesian Capital Market Institute. Data were analyzed using the SPSS statistical program with path analysis techniques. The results of this study indicate that the variable value of Sukuk and the rating of Sukuk have a positive and significant effect on the price reaction of Sukuk, while the risk variable of Sukuk shown a negative and significant score. The variable value of Sukuk has a positive and significant effect on the reaction to the growth of the Islamic capital market, while negative and significant results are indicated by the variable rating of Sukuk and the risk variable of Sukuk. The Sukuk price reaction variables have a positive and significant effect on the reaction to the growth of the Islamic capital market. Interestingly, the study found that the Sukuk price reaction variable is unable to mediate the relationship between the value of Sukuk and the growth reaction of the Islamic capital market. This mediation result is also the same for the Sukuk rating and Sukuk risk.
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