Central to all theories of emotional labor is the idea that individuals follow emotional display rules that specify the appropriate expression of emotions on the job. This investigation examined antecedents and consequences of emotional display rule perceptions. Full-time working adults (N = 152) from a variety of occupations provided self-report data, and supervisors and coworkers completed measures pertaining to the focal employees. Results using structural equation modeling revealed that job-based interpersonal requirements, supervisor display rule perceptions, and employee extraversion and neuroticism were predictive of employee display rule perceptions. Employee display rule perceptions, in turn, were related to self-reported job satisfaction and coworker ratings of employees' emotional displays on the job. Finally, neuroticism had direct negative relationships with job satisfaction and coworker ratings of employees' emotional displays.

This study explored whether emotional display rules are perceived by part‐time employees and their supervisors as formal job requirements. Results showed that display‐related behaviours were thought to be required activities (i.e. in‐role) by the majority of the sample, and that employees and supervisors generally agreed in this perception. Job‐based differences in interpersonal requirements predicted the extent to which employees and supervisors categorized display‐related behaviours as required, with more interpersonal requirements being associated with greater in‐role categorization. Job‐based differences in interpersonal requirements also predicted the level of agreement between employees and supervisors in categorizing display‐related behaviours as in‐role or extra‐role. Finally, job satisfaction and job involvement predicted the extent to which employees categorized emotional display behaviours as being required in their jobs, with more satisfied and more involved individuals rating emotional display behaviours as in‐role at a higher rate than less satisfied and less involved individuals.

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The hesitation dimension of action-state orientation refers to the behavioral capacity to start action on tasks. In this study, job characteristics (autonomy and routineness) and job attitudes (satisfaction and involvement) were examined as moderators of the relation between hesitation and supervisor ratings of work behaviors (overall job performance and self-management performance) in 2 different samples. In both samples, routineness moderated the hesitation and self-management performance relation such that individuals low in hesitation performed

Three teenagers with autism were taught to respond to a vibrating pager to seek assistance in community settings when physically separated from their parents or teachers. A multiple baseline probe design across participants demonstrated that, upon being paged, participants successfully handed a communication card to a community member indicating that they were lost. Generalization was assessed in nontraining community sites and on outings with the participants' parents.

The role of leader empathic concern is examined in the context of negative feedback delivery. We argue that leader displays of empathic concern decrease negative affect and increase positive affect following negative feedback, resulting in more positive evaluations of the leader's feedback-giving effectiveness and improving the leader's promotability. In a video-based online experiment (Study 1) using a US sample (n = 177), both conditions experienced a decline in negative affect over the course of the feedback episode; however, participants exposed to leader empathic concern experienced a significantly greater increase in positive affect and evaluated the leader's behaviour as more effective than those in the control condition. In a field-study (Study 2) using archived multisource data on a sample of organizational leaders (n = 306), the positive relationship between leader negative feedback quality (subordinate-rated) and (boss-rated) promotability was strengthened by subordinate perceptions of leader empathic concern.Practitioner points Leaders should show empathic concern when delivering feedback to subordinates. Leaders should be trained in how to recognize subordinates' emotional reactions and to communicate their understanding and concern for subordinates' well-being during the provision of performance feedback. Organizations should reward leaders who demonstrate empathic concern for their subordinates when providing feedback. Leaders should be educated about the career-related benefits associated with demonstrating highquality negative feedback and empathic concern.

When studying applicants' job attribute preferences, researchers have used either direct estimates (DE) of importance or regression-derived statistical weights from policy-capturing (PC) studies. Although each methodology has been criticized, no research has examined the efficacy of weights derived from either method for predicting choices among job offers. In this study, participants were assigned to either a DE or PC condition, and weights for 14 attribute preferences were derived. Three weeks later, the participants made choices among hypothetical job offers. As predicted, PC weights outperformed DE weights when a noncompensatory strategy was assumed, and DE weights outperformed PC weights when a compensatory strategy was assumed. Implications for researchers' choice of methodology when studying attribute preferences are discussed.

The hesitation dimension of action‐state orientation refers to the behavioral capacity to start action on tasks. In this study, job characteristics (autonomy and routineness) and job attitudes (satisfaction and involvement) were examined as moderators of the relation between hesitation and supervisor ratings of work behaviors (overall job performance and self‐management performance) in 2 different samples. In both samples, routineness moderated the hesitation and self‐management performance relation such that individuals low in hesitation performed better than individuals high in hesitation when routineness was low, but no differences in performance were observed when routineness was high. In addition, job satisfaction and job involvement were significant moderators of the relation between hesitation and self‐management performance, with individuals low in hesitation performing better than individuals high in hesitation when satisfaction or involvement was low, but no differences in performance were observed when satisfaction or involvement was high.