Patient experience measurement is receiving considerable attention from hospital executives, healthcare leaders, purchasers such as the Centers for Medicare and Medicaid Services (CMS), and patients. It is therefore appropriate and necessary to examine the methods of survey administration, and the analysis presented here seeks to understand the impact of one particular aspect of the measurement: response rate. Utilizing publicly reported HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) data from Hospital Compare, a positive correlation between response rate and HCAHPS scores nationwide was identified and replicated. This correlation, which was most recently published by the Hospital Quality Institute (HQI) for California facilities, implies that increasing response rates can return higher HCAHPS dimension scores. Accurate patient perceptions of the inpatient experience may be hidden by insufficient representativeness of the data. In other words, publicly-reported scores may be lower than they should be, and hospitals may be mistakenly devaluing their efforts to improve the patient experience. Responses from a more representative sample of the patient population are key to capturing more accurate HCAHPS scores.

Tele-forensic interviewing (tele-FI; e.g., via video-conferencing software) may be an effective way of increasing the accessibility of skilled interviewers for children who are questioned as part of a criminal or care and protection investigation. The current COVID-19 pandemic has highlighted how critical it is that we have evidence-based procedures to draw upon when traditional face-to-face interviews cannot be employed. In this paper we discuss the benefits and risks associated with tele-FI, review the small number of studies that have examined its effectiveness for eliciting memory reports from adults and children, and discuss practical considerations that should inform planning for an interview. Tele-FI appears a promising avenue for creating resiliency within organisations, and overcoming factors that might otherwise undermine the reliability of children's evidence. Available research indicates children's memory reports elicited in tele-FIs are likely to be as good or better than those from face-to-face interviews, but a more comprehensive evidence-base is needed.Interviewers should be aware of how using this approach may influence their questioning strategies and engagement with children.