Although public and private management approaches have been frequently analyzed for their outcomes along the lines of efficiency and equity, their relationship to fostering community resilience has been understudied. Public housing has undergone a market-based transition, devolving management and operations of its sites or tenants to private management companies. This multi-site case study evaluates different management contexts to understand how management processes encourage or discourage community resilience. Findings include that management can play an integral role in developing community resilience by providing spaces and opportunities for community engagement and resident empowerment. To better navigate in an era of austerity measures, this article recommends practitioners actively leverage and invest in citizen strengths to build more resilient programs.
As privatization of municipal service becomes commonplace, empirical evidence is necessary to ensure that services delivered are equitable and responsive to all citizens. This article looks specifically at social equity measures in municipal service privatization. Using panel data analysis with survey data from a large southwest city, it examines how privatization affects citizens’ reported quality ratings of solid waste service in communities of different ethnicities. The findings show that customers of privately delivered services generally report lower ratings than publicly delivered services; and in Latino-concentrated areas, these ratings are significantly lower. This article closes with policy suggestions to address the lack of attention to social equity measures in evaluation efforts of current service privatization practices.
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