Purpose – This paper aims first to identify key interorganisational partnership types among non-profit organisations (NPOs) and second to determine how knowledge sharing takes place within each type of partnership. Results explore the value of social media specifically in facilitating external relationships between NPOs, firms and the communities they serve. Design/methodology/approach – Empirical qualitative analysis of exploratory interviews with 16 Canadian NPOs generates a non-exhaustive classification of partnership types emerging from these organisations, and their defining characteristics in the context of interorganisational knowledge sharing. Findings – Overall eight categories of partnerships from the sampled NPOs emerged from the analysis of the data. These include business partnerships, sector partnerships, community partnerships, government partnerships, expert partnerships, endorsement partnerships, charter partnerships and hybrid partnerships. Using examples from interviews, the sharing of knowledge within each of these partnerships is defined uniquely in terms of directionality (i.e. uni-directional, bi-directional, multi-directional knowledge sharing) and formality (i.e. informal, semi-formal or formal knowledge sharing).Specific practices within these relationships also arise from examples, in particular, the use of social media to support informal and community-driven collaborations. Twitter, as a popular social networking tool, emerges as a preferred medium that supports interorganisational partnerships relevant to NPOs. Originality/value – This research is valuable in identifying the knowledge management practices unique to NPOs. By examining and discussing specific examples of partnerships encountered among NPOs, this paper contributes original findings about the implications of interorganisational knowledge sharing, as well as the impact of emerging social technologies on same.
Purpose – This paper aims to present findings from a study of non-profit organizations (NPOs), including a model of knowledge needs that can be applied by practitioners and scholars to further develop the NPO sector. Design/methodology/approach – A survey was conducted with NPOs operating in Canada and Australia. An analysis of survey responses identified the different types of knowledge essential for each organization. Respondents identified the importance of three pre-determined themes (quantitative data) related to knowledge needs, as well as a fourth option, which was a free text box (qualitative data). The quantitative and qualitative data were analyzed using descriptive statistical analyses and a grounded theory approach, respectively. Findings – Analysis of the quantitative data indicates that NPOs ' needs are comparable in both countries. Analysis of qualitative data identified five major categories and multiple sub-categories representing the types of knowledge needs of NPOs. Major categories are knowledge about management and organizational practices, knowledge about resources, community knowledge, sectoral knowledge and situated knowledge. The paper discusses the results using semantic proximity and presents an emergent, evidence-based knowledge management (KM)-NPO model. Originality/value – The findings contribute to the growing body of literature in the KM domain, and in the understudied research domain related to the knowledge needs and experiences of NPOs. NPOs will find the identified categories and sub-categories useful to undertake KM initiatives within their individual organizations. The study is also unique, as it includes data from two countries, Canada and Australia.
The not‐for‐profit sector is an important area for research, since the organizations operating in this domain contribute in many ways to our society (e.g., social value and GDP). Non‐profit organizations (NPOs) are highly knowledge‐oriented units. Knowledge management (KM) has been researched in breadth and depth in FPOs, where it has been demonstrated that KM plays a significant role in the success of these organizations. According to the literature, KM is equally important to non‐profits, and yet the sector has received comparatively scant attention in the KM literature. There is limited understanding on the knowledge needs of NPOs and thus, this paper seeks to provide insight into the NPO‐KM landscape. The authors conducted multi‐phase research with NPOs operating in different parts of Canada, including an online survey of Canadian charities. Through the analysis of survey results, twelve broad categories of knowledge types and their sub‐categories relevant to NPOs have been identified. This paper aims to contribute generally to the growing body of KM literature (i.e., beyond dichotomous model of tacit and explicit knowledge) and more specifically to the NPO‐KM space.
It is important for all types of organisations including non-profit organisations (NPOs) to manage knowledge for effective and efficient utilisation of resources. Technology is considered as one of the key enablers of knowledge management (KM) practices but it can be costly to develop and implement in an organisation. With the advent of social media, NPOs such as public libraries have the opportunity to harness the power of technology for KM purposes as it is considered a low cost medium. A study was conducted, using an exploratory qualitative interview technique, in two contrasting public libraries: one is a large urban public library, and the other is a small rural public library. The data were analysed using a grounded theory approach informed by a social constructionist theoretical framework. This paper presents comparative findings from these case examples on their understanding of KM as a concept and their use of social media in management of knowledge. Results show that social media are valuable KM tools in public libraries, not only when directed externally for the purpose of promotion, but also to foster engagement with the public and collaborative work within the organisation.
As practitioners of new forms of consumption and production, fans represent an important area for research. Specifically, fans of "transmedia systems"media-hopping networks of intertextualities that extend the narrative world of an original productionemploy unique tactics for negotiating a complex information space. The study of such tactics provides valuable insights on the everyday information behaviors of modern post-digital readers and media consumers that could benefit literacy and community engagement. Despite this, fans have received little attention in the information behavior literature. Therefore, this paper seeks to contribute new empirical understandings of the transmedia fan to the information behavior domain. The author undertook a pilot case study of the Game of Thrones transmedia fandom. Using a grounded theory approach, the qualitative coding of 400 online user comments revealed four types of tactics employed by fans to negotiate the transmedia system: sentimental, reasoned, relational and comic. A discussion of these tactics and the ways in which fans use them results in a preliminary definition and information behavior cycle model for the transmedia fan. The study's findings offer key observations about the everyday information behavior of fans and about reading and media consumption practices in general.
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