Abstract. Small and medium enterprises (SMEs) are the most affected by the exponentially increasing complexity of the average software system: not losing the grip on the new technologies may turn out to be an unsustainable drain on productive effort, as their developers need to devote a substantial part of their time to learning instead of producing. In order to support continuous education and gathering/reusing solutions, SMEs need a tool supported management of experience and knowledge, providing problem-driven searches. We describe the experience gained in designing and developing Gesper, a tool for knowledge sharing that provides semantic searches based on ontologies. This tool has been tailored to the needs of SMEs and a prototype implementation has been built using free and open source tools.
Abstract:As most SMEs utilize email for conducting business, email-based interoperability solutions for SMEs can have a profound effect on their business. This paper presents a utility-like system to support specialized SMEs to improve their business via emails by providing system, semantic and process interoperability solutions for individual SMEs and network of cooperative SMEs. We describe the concept of Email-based Interoperability Service Utility (EISU) and a software framework that provides almost zero cost interoperability solutions.
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