Background: Given the changes in society resulting from the explosion of information and knowledge in a knowledge economy, academic libraries are becoming an integral part of the knowledge system, and knowledge management is recognised as a vital process in academic libraries. The success of academic libraries in the competitive and challenging knowledge environment depends on their ability to utilise information and knowledge to meet the needs of the academic community.Objectives: This article investigates knowledge management processes at St Paul’s University Library in Kenya and suggests ways in which knowledge management processes may be enhanced.Method: A qualitative research approach and a case study research design have been adopted. Out of the 50 target population, only 32 were successfully interviewed to the point of saturation, and the data were analysed using content analysis.Results: The findings revealed that knowledge management processes were utilised at St Paul’s University Library, albeit to varying degrees, and the knowledge management processes were not formalised.Conclusion: The article recommends that knowledge management processes should be formally incorporated at academic libraries in Kenya. A formal knowledge management process at St Paul’s University Library may be realised through an institutionalised written knowledge management policy with leadership buy-in. A future quantitative survey of knowledge management processes in all academic libraries in Kenya is suggested.
The advance of artificial intelligence (AI) as a field of computer science that can impact and improve all sciences and human interactions is changing the information sector. AI is reconfiguring many library tasks such as classification, indexing, cataloguing, information retrieval, reference, information literacy, and even learning. It is the greatest usable intelligence that has the capacity of assisting librarians in decision making and administration. AI can also be employed in various areas such as speech recognition, machine transformation, and librarian robots. The very disruptive nature of any novel technology can be perceived as a risk to many organizations, including libraries. However, the ultimate acceptance and integration of artificial intelligence into library services is indeed possible and beneficial.
The advance of artificial intelligence (AI) as a field of computer science that can impact and improve all sciences and human interactions is changing the information sector. AI is reconfiguring many library tasks such as classification, indexing, cataloguing, information retrieval, reference, information literacy, and even learning. It is the greatest usable intelligence that has the capacity of assisting librarians in decision making and administration. AI can also be employed in various areas such as speech recognition, machine transformation, and librarian robots. The very disruptive nature of any novel technology can be perceived as a risk to many organizations, including libraries. However, the ultimate acceptance and integration of artificial intelligence into library services is indeed possible and beneficial.
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