This paper describes findings from a workshop, with 11 parents of children under 12 years of age, that explored family experiences of digital technology use. We found that technology experiences within everyday family life are complicated and interlinked. We highlight four experiences that featured most prominently with our participants: apprehension, ambivalence, compromise and conflict. In addition, we discuss how family values govern these experiences and how families use digital technology. This work contributes to current understandings of how family values guide technology practices. These early findings suggest that deeper understandings of family values; how they are shared, negotiated and put into action, will help inform the design of future technologies that not only support families' practices and activities, but also their experiences and aspirations.
Since their introduction, probes have been widely used in HCI. Despite this, there have not been much reflections and discussions about the design thinking behind their creation and use. There is also a lack of actionable guidance on designing and using probes. This lack may have contributed to some concerns that the method has been misinterpreted and misunderstood. We reviewed HCI literature surrounding probes and found one of the few papers that offers a nascent framework for probe design and use. We used it to guide the design of a collection of probes and reflected on the framework's usefulness. We extend this framework by offering a more useful way of visualizing and working with probe design properties. We also provide further clarity and advice on how others may think and approach the design and use of probes more effectively, especially those turning to probes for the first time.
Experiences of technology use in everyday family life can be complex. In particular, tensions can arise when parents have differing perspectives on their family's technology use. This paper describes design tactics we used to create a probe collection that successfully supported explorations of these differing perspectives, and to uncover the tensions involved whilst remaining sensitive to any existing conflict. The tactics created opportunities for conversation between parents and to shift their individual perspectives. These tactics helped to raise the awareness sets of parents' had of each other's perspectives on their family's technology use. Unexpected insights emerged that even surprised our participants, when they were asked to invert their point of view to imagine how their technologies might experience domestic life. Furthermore, deeper insights emerged when participants' responses to individual probes were viewed together, as a collection.
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