The laboratory activity of the Ministry of Agriculture, Livestock and Food Supply in Brazil has a history that is richer than most people are aware of. The institutions that today are known as National Agricultural Laboratory - Lanagros - were once a smaller initiative that suffered ups and downs throughout the decades. The recognition that the Lanagros have today - as reference centres with open communication channels with some of the world's greater laboratories in residue and contaminants in food analyses - is the fruit of several years of hard work, good ideas and a strong will never to let down society. Today the Lanagros act not only by performing analyses for the monitoring and investigation programmes, but also in the research and development of analytical methods, providing technical advice on the elaboration of guidelines and normatives, international negotiation and the evaluation of other laboratories. The Lanagros work in an ISO 17025 environment, and they are now being directed and prepared to be able to respond to outbreaks and crises related to the presence of residues and contaminants in food, with the readiness, quickness and reliability that an emergency requires. Investments are allocated strategically and have been giving concrete results, all to the benefit of consumers.
Since 2005 the National Residue & Contaminants Control Plan (NRCCP) in Brazil has been considerably enhanced, increasing the number of samples, substances and species monitored, and also the analytical detection capability. The Brazilian laboratory network was forced to improve its quality standards in order to comply with the NRCP's own evolution. Many aspects such as the limits of quantification (LOQs), the quality management systems within the laboratories and appropriate method validation are in continuous improvement, generating new scenarios and demands. Thus, efficient management mechanisms for monitoring network performance and its adherence to the established goals and guidelines are required. Performance indicators associated to computerised information systems arise as a powerful tool to monitor the laboratories' activity, making use of different parameters to describe this activity on a day-to-day basis. One of these parameters is related to turnaround times, and this factor is highly affected by the way each laboratory organises its management system, as well as the regulatory requirements. In this paper a global view is presented of the turnaround times related to the type of analysis, laboratory, number of samples per year, type of matrix, country region and period of the year, all these data being collected from a computerised system called SISRES. This information gives a solid background to management measures aiming at the improvement of the service offered by the laboratory network.
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