In the open innovation management literature, it is widely acknowledged that individuals play a crucial role in collaborative knowledge creation processes. However, the literature tends not to explore the human side of open innovation teams. The present article therefore examines the competencies that professionals need for working in open innovation teams (specific but not necessarily unique to open innovation) and to cope with the challenges they face. A qualitative study consisting of explorative interviews and focus group discussions was conducted, resulting in a competence profile for open innovation professionals. The profile adds a new perspective to the field of open innovation management by focusing on how individuals involved in open innovation teams can enhance open innovation success. It reveals, among other things, how professionals can generate new knowledge, build trust, and deal with low reciprocal commitment in open innovation teams. Especially, brokering solutions and being socially competent seem to be important for open innovation professionals. Companies should focus on these competencies when supporting their professionals in open innovation teams.5 1Combine (c1) Employs integrative (win-win) negotiation strategies rather than distributive (win-lose) strategies. Brokers solutions or outcomes. Thinks in ways that differ from established lines of thought. Agrees to disagree (lose-lose). Considers common goal as most important. Adapts without violating own ideas.

In open innovation teams, people from different organizations work together to develop new products, services, or markets. This organizational diversity can positively influence collaborative knowledge creation but can frustrate and obstruct the process as well. To increase the success rates of open innovation, it is vital to learn how individuals create knowledge in open innovation teams and the problems they face. However, HRD research on this topic is still lacking. This article reviews the literature in HRD, organizational, and learning sciences, describing how individuals interact when creating knowledge collaboratively, and gives an overview of the challenges with collaborative knowledge creation in open innovation teams. The article ends with a discussion and conclusion, and implications for further research.

Today's consumers increasingly demand products that are produced sustainably and ethically. As a result, businesses need to address sustainability and social responsibility issues and find a proper balance between people, planet and profit (PPP) aspects of their production chains. Software tools can play an important role in mapping out the current state of PPP aspects along the production chain, and in the design and evaluation of improvement options. There are indeed many tools that are claimed to be useful for sustainability and social responsibility considerations. Yet, a tool that addresses all three aspects of value creation holistically and facilitates discussion is missing. In this paper we present the development of such a tool, called QChain. The development of this tool was based on ideas from soft systems methodology and inputs from a multidisciplinary team of experts and managers. The tool is intended to support group discussions, particularly during the early stages of innovation processes aimed at improving PPP aspects of production chains. It enables users to visualize the essential elements of the current production chain showing the current PPP values, and explore and compare possible future production chain scenarios and the corresponding PPP values. QChain's visualization helps discussants get a rich appreciation of the current and future scenarios, while the semi-quantitative 'what-if' analysis and scenario comparison enables them to hold objective discussions.