Patient Loyalty Models Based on Islamic Hospital Service Quality in Semarang.Patient loyalty is very influential on the sustainability of the hospital. The loyalty of the patient is influenced by the patient's satisfaction with the overall service quality in which the satisfied patient returns to the service, and recommends to others. The purpose of this study was to analyze patient loyalty and develop models of patient loyalty improvement based on hospital service quality. The subjects of this study were inpatient at Islamic Hospital in Semarang area, sampling technique used was purposive sampling with 100 respondents. This research method was analytic survey method using cross-sectional approach. Data analysis techniques in this study used The Structural Equation Modeling (SEM) of AMOS 5.0 software package. The results of this study were nursing service, operational service, service quality, positively correlated with patient loyalty and showed a significant relationship. Medical services were positively associated with patient loyalty and show an insignificant relationship. Sex was positively related to medical services, but it did not show a significant relationship, while the relationship between sex with nursing services, operational services, overall service quality and patient loyalty did not significantly relate. The implications of this study can be a reference in improving the quality of services in hospitals so that patient loyalty to the hospital.
Reward and supervision are important parts in implementing the quality of sharia-based nursing services. The quality or quality of sharia services at RSISA is in a good category, but it takes efforts to maintain and improve continuously. One of these efforts is by increasing rewards and supervision. The purpose of this study is to analyze the relationship between reward and supervision with the implementation of sharia nursing services. The subjects of this study were inpatients at Sultan Agung Islamic Hospital Semarang with a sampling technique that is simple random sampling with 96 respondents. Data analysis techniques in this study used the Spearman correlation statistical test. The results showed that there was a relationship between reward and the implementation of sharia nursing services with a p-value of 0,05 and there was a relationship between supervision with the implementation of sharia nursing services with a p-value of 0,01. The results of this study were expected to be considered by hospital policy stakeholders to review the giving of rewards for nurses and the implementation of work supervision to nurses to improve the quality of sharia-based nursing services.
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