This study aims to identify the critical factors of shipping success and courier services in Indonesia. The study uses a survey questionnaire in Indonesia on the consumer preferences of logistics service consumers, using the location of Jakarta, Bogor, Depok, Tangerang, and Bekasi (Jabodetabek) as the locational preferences. The critical factors consist of ease of use of delivery services; estimated shipments; package delivery location; delivery operational time; availability of packaging services; pricing methods; package guarantee; payment method for shipping costs; ease of use serving tracking; tracking maps; delivery location; delivery operational time; availability of delivery information packages; delivery failed compensation; service scape, corporate image, user image, product image, and price. A total of 150 respondents participated in this study. In conclusion, most consumers use the logistics service for small package delivery. The consumer also did not believe the service provider needed to be available 24 hours per day, 7 days per week. Nevertheless, they prefer it if the provider provides the shipping day estimation. The results of the rate preference survey, the consumer study reveals that for the safety of the shipping process, providers must charge an additional fee for standard packaging. Also, the consumers are willing to pay more for the warranty of the package protection during the shipping process. Thus, the providers service includes extra packaging based on the package type. Moreover, they need access to track the package in real-time using the provider's application or website. Hence, the courier and all the staff must update the package position during the shipping process.
Financial and digital literacy has been recognized as a crucial information resource for financial decision-making, but the impact of MSME’s financial and digital literacy on sustainability has received little attention. This study intends to examine the growth of MSME’s financial knowledge and technology adoption-related obstacles. A solid business foundation, which is sorely needed, can be created by training MSMEs about financial and digital literacy in a systematic, integrated, and sustainable way. This study is quantitative research considering it employs descriptive statistical analysis of numerical data, especially the partial least square method, to examine the impact of financial and digital literacy on the performance of MSMEs. The 237 respondents in Bandung who participated in a self-administered survey were used to get the data during the third quarter of 2022. The study proved that the performance of entrepreneurs was statistically influenced by financial literacy and digital transformation adoption. Comparing the two major attributes, digital transformation has a higher score in impacting the MSME’s performance. Bandung is one of the key pillars of the local economy, especially MSMEs where performance is affected majorly by digital transformation adoption. Literasi keuangan dan digital telah diakui sebagai sumber informasi penting untuk pengambilan keputusan keuangan, tetapi dampak literasi keuangan dan digital UMKM terhadap keberlanjutan kurang mendapat perhatian. Penelitian ini bermaksud untuk mengkaji pertumbuhan pengetahuan keuangan UMKM dan hambatan terkait adopsi teknologi. Fondasi bisnis yang kokoh, yang sangat dibutuhkan, dapat diciptakan dengan melatih UMKM tentang literasi keuangan dan digital secara sistematis, terintegrasi, dan berkelanjutan. Penelitian ini merupakan penelitian kuantitatif mengingat menggunakan analisis statistik deskriptif data numerik, khususnya metode Partial Least Square, untuk mengkaji dampak literasi keuangan dan digital terhadap kinerja UMKM. Ke-237 responden di Bandung yang mengikuti survei swakelola digunakan untuk mendapatkan data selama kuartal III-2022. Studi ini membuktikan bahwa kinerja wirausahawan secara statistik dipengaruhi oleh literasi keuangan dan adopsi transformasi digital. Membandingkan dua atribut utama, transformasi digital memiliki skor yang lebih tinggi dalam mempengaruhi kinerja UMKM. Bandung merupakan salah satu pilar utama perekonomian lokal, khususnya UMKM dimana kinerjanya sangat dipengaruhi oleh adopsi transformasi digital.
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