Language style matching ( LSM; the extent to which individuals match others’ function or “filler” words in communication) has been investigated as a potential predictor of rapport and team processes (e.g., trust). We examined the potential of LSM as an unobtrusive bottom-up indicator of rapport, trust, cohesion, and performance using a distributed, team problem-solving task. We found a dynamic relationship between LSM and performance. The relationship changes over time as team interaction progresses, but LSM also interacts with trust and rapport to affect performance. We introduce a model to explain the relationship between LSM, rapport, trust, and performance in this context.
Although most heuristic evaluation reports are provided to customers after the entire review process is complete, short production schedules sometimes demand real-time feedback from a heuristic evaluation team. In the past, this type of rapid turnaround has proven to be nearly impossible, but contemporary collaboration tools make real-time feedback a reality. This paper describes the process used by an accessibility evaluation team to provide real-time product feedback to customers. This evaluation team streamlined their current process, turning a highly serialized process into tasks that could be done in parallel by adding new software tools to allow them to work in a collaborative fashion. This improvement enabled rapid feedback to the customer and resulted in a real-time collaborative expert review process that can be used to conduct expert usability or accessibility reviews in any domain.
Motivation-To provide visualizations that will support high-level decision makers in leveraging findings from analyses conducted using modeling & simulation techniques. Research approach-Cognitive systems engineering methods were used to examine the decision making process as it exists today, as well as identify goals, challenges and information needs at different phases. Research limitations/Implications-This is ongoing work. The strengths and limitations of the design concepts have not yet been assessed experimentally. Originality/Value-The design concepts resulting from this research have the potential to increase the accessibility of findings from complex multivariate analyses. Presenting results from modeling and simulation analyses in the form of actionable findings will likely increase the value of these powerful analytic tools. Take away message-A key challenge to realizing the potential value of sophisticated modeling & simulation techniques is in creating effective visualizations for communicating complex multivariate relationships. Simple, familiar visualizations may be the most effective.
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