: Home-buying is a dream of every individual but the preferences may vary from one person to another. The main objective of this study is to determine the home-buyer's preferences and residential satisfaction of customers and create awareness among the builders about what buyers prefer in terms of both service and product during the construction or purchase of their residential premises. A focus interview has been conducted among the home-buyers of Chennai City in India to find out the Voice of the Customer (Feedback) on their preferences on buying a house. Based on the statements received by the present researchers during the interview, and after validating these items with the previous studies, a theoretical model linking home-buyer's preferences and customer satisfaction has been developed. This model will certainly be helpful to the construction industry in order to understand the needs/ expectations of the home-buying customer and ultimately in achieving customer satisfaction.
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