Recent research has demonstrated for industrial organization what for armies and athletic teams has long been accepted as almost axiomatic: Equipment and logically worked out plans cannot make up for poor cooperation and low morale. It will be the objective of this article to present findings from some recent studies of governmental administration in such form that they can be compared with the new studies of industrial management. The latter have proved that rapid changes in plant organization and equipment made to promote technical efficiency frequently fail to reach their objectives because workers feel that the changes threaten their security. The studies have been considered practical because they are based upon empirical observations and because they indicate ways and means of attaining objectives. For instance, if the worker's assignment to a bench in the front of the room has meant promotion and higher status among his fellows in the past, a new set-up requiring that the most efficient workers in a given department be stationed in the back of the room among workers of a lower status should be avoided or introduced with the proper "build up". Also, attention has been given to the problem of "selling" the worker such changes as will improve technical efficiency.
In short, the real work of rehabilitation must be done in the local community. There are two points that can never be stressed too much: That every veteran is in need of some sort of rehabilitation, and that the job must be done in the local community. It is the job of the local community to make the veteran a civilian again, to train him to think, feel, and act like a civilian once more.1 Willard Waller.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.