The expansion of the digital transformation phenomenon imposes certain trends, strongly changing the traditional way of doing business. Being a constant process, it requires organizations to adapt to the current environmental conditions. Digital transformation creates significant opportunities for companies to streamline their operations. Among those the opportunity to implement Robotic Process Automation can be identified, a technology that is not just a means of efficiency, but a resource that can be adapted for a variety of tasks. This paper presents the tool through a literature review and a case study on the implementation of the solution in banking. Thus, as objectives were established the definition of RPA concept and the benefits associated with the technology, as well as the identification of its implementation opportunity and effectiveness in the banking sector.
Digital transformation has become a critical topic for organizations that want to stay competitive in today’s digital age. The widespread use of digital technologies has brought significant changes to the way organizations exist, operate and interact with customers. They are going through a process of reshaping and reorganizing processes and operations, as well as rethinking and redefining the human role in the value creation process. However, digital technologies and their diffusion are not the only driver of digital transformation, as the success of such change initiatives depends on many other factors, the definition of which is crucial to the success of digital transformation. The objective of this paper is to explore the drivers of digital transformation and their impact on management. The work presents a comprehensive review of the literature on digital transformation, identifying the main drivers that influence the success of digital transformation initiatives. It also defines the impact of these drivers on the management of organizations, identifying how the role of the executive is being redefined in today’s digital age.
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