Existing studies of identity dynamics have shown that employees embody multiple social identities, and have multiple foci of identifications at work that shape their attitudes and behaviors. However, limited research has examined these frameworks in the new, emerging contexts of global workplaces. In this article, we focus on one such significant example of contemporary globalization: transnational service work in the international call center industry in India. Our findings indicate that national identity centrality is indeed negatively associated with employee performance and positively associated with intention to leave. Furthermore, national identity centrality also moderates the relationship of organizational identification with performance and burnout. While we reinforce the importance of organizational identity and occupational identity centrality, we highlight the hitherto ignored consequences of national identity centrality in our study context. K E Y WO R D Scomparative and cross-cultural HRM comparative and cross-cultural management emotional labor Indian call centers job/employee attitudes stress

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Summary The impact of universalistic versus particularistic criteria on academic hiring has been receiving growing attention in recent years. Yet, most studies conducted on hiring norms in academy and management academy have ignored the impact of social capital, particularly structural social capital, a particularistic attribute, on occupational outcomes. This could lead to a partial if not misleading view of the sociology of hiring in management academy. We utilize a novel approach, focusing on academic departments' structural social capital in the form of network centrality (based on cumulative PhD exchange networks), and explore how this type of centrality impacts job seekers' occupational prestige for new academic jobs in management departments and early career quality publications. We find that although merit‐based criteria such as publications matter somewhat, academic network centrality explains significant variance in obtaining prestigious jobs. Paradoxically, we find that academic network centrality does not explain early career publications. We discuss the implications of our findings for management science. Copyright © 2011 John Wiley & Sons, Ltd.

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