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Food packaging plays an important role in attracting consumers' attention and generating expectations in the consumer that in turn affect their product perception and buying behaviour. In the present study, ‘categorizing’ and ‘perceptual mapping’—diametrically opposed methods (predefined criteria vs consumer criteria)—were used to study the influence of packaging design on consumer perceptions of dairy products. Eighty‐nine images of milk, yoghurt and yoghurt drink with different graphical designs, sizes, shapes and materials were presented to the participants. The participants were randomly divided in two groups, each of which evaluated the samples using one method: categorizing or perceptual mapping. Both categorizing and perceptual mapping have been demonstrated to be useful, simple and user‐friendly methods to determine the packaging design cues that influence the perception of dairy products. However, perceptual mapping provided more subconscious perceptions than the categorizing task. The results of perceptual mapping are objective and provide representative information. Furthermore, it fosters better understanding of the potential for product packaging to be misinterpreted and supports packaging designers in developing packages that better align with consumer perception. Copyright © 2012 John Wiley & Sons, Ltd.

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This article presents a framework for developing and designing a business model to target the 'bottom of the pyramid' (BoP) population. Using blue ocean strategy and business model literature, integrated with research on the BoP, the framework offers a systematic approach for organisations to analyse and understand all aspects of the BoP and their environment, and then design a business model that minimises the risk of failure and fulfils the core requirements of the BoP.A case study on Capitec Bank demonstrates how the framework can be applied to the real world. The case study shows the practical examples that Capitec uses to target the BoP successfully, and the logic behind these actions. Further validation was done through interviews with experts in the relevant fields used in this study. OPSOMMINGHierdie artikel stel 'n strategie vir die ontwikkeling en ontwerp van 'n besigheidsmodel vir die 'bottom of the pyramid' (BoP) populasie voor deur behulp van 'n raamwerk. Deur die 'blue ocean' strategie-en besigheidsmodel-literatuur te gebruik, sowel as deur navorsing oor die BoP te doen, kan die raamwerk 'n sistematiese benadering vir 'n organisasie gee om eers alle aspekte van die BoP en hul omgewing te ontleed en te verstaan, en daarvolgens 'n besigheidsmodel te ontwerp wat die risiko van mislukking en aan die kern vereistes van die BoP voldoen.'n Capitec Bank gevallestudie illustreer hoe die raamwerk toegepas kan word in die praktyk. Die gevallestudie toon die praktiese voorbeelde wat Capitec gebruik om suksesvol die BoP te betree, met die motiverende logika. Verdere validasie was gedoen dmv onderhoude met kenners in die verwante velde aangeraak in die studie.

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