Purpose There is wide acknowledgment that training people from all levels of an organization in process management activities and “process thinking” is a major contributor to the success or failure, and sustainability of business process management (BPM). BPM training is provided in almost all BPM initiatives and involves the investment of valuable financial, human, information and other resources. However, little research has focused on this area. As a result, there is a lack of guidance for organizations in conducting value adding BPM training. The purpose of this paper is to consolidate the current published knowledge on BPM training in the form of a descriptive literature review to paint a picture of the existing work, identify gaps and propose a program of work for the future. Design/methodology/approach A structured descriptive literature review was conducted to understand the current status of literature on training in the domain of BPM. Of an initial search of 90 publications, 64 publications, published between 1994 and 2015, were filtered and reviewed based on their relevance to answer the research question: What has BPM literature mentioned of training people for BPM? This study proposes a research agenda based on this. A grounded theory coding approach was employed, where NVivo 10 was used as a tool to support the analysis. Findings A total of 234 codes (representing emerging themes) were inductively identified from the data. These codes were further analyzed, resulting in eight core themes pertaining to training in the BPM context. Research limitations/implications The paper presents a vivid descriptive overview of the current status of research in BPM training identifying gaps in the literature and presents a research agenda which supports a call for action. Originality/value The paper is the first known of its kind to compile the status of literature focused on BPM training and recommend a research agenda based on such.
Business Process Management (BPM) is a topic that has received immense attention in information systems research and practice. While its adoption has been increasing rapidly, many companies struggle to find BPM professionals with the appropriate skills, hence BPM education has been an area of increasing interest as well. One big challenge for BPM education is the lack of teaching resources. Appropriately written BPM teaching cases derived from real-life case scenarios has been recognised as a valuable means to address this gap. Yet, teaching cases that are rich in context dedicated to BPM are still scarce. This teaching case, specifically developed for business process improvement education purposes, is designed as a rich resource to address this gap. Teaching notes with an extensive set of multimedia ancillary material are also available to instructors upon request. This case study is based on a real-life patient-care process of a national Ayurvedic hospital in Sri Lanka. With its position as the leading national institute for Ayurvedic research and teaching, the hospital has the potential to make striding impacts with Ayurvedic innovations both nationally and globally. This narrative describes the current patient-care process in detail, challenging students to analyse the current process and derive justifiable high-impact creative/innovative recommendations that are feasible to the case's context and improve business processes at the hospital.
Societies’ ideologies on the distribution of unpaid labour seem to have remained stagnant despite dramatic shifts in the worlds of work and society. The distribution of unpaid labour has implications for the wellbeing of individuals and the sustainability of their various personal and professional relationships. Our study addressed the less-researched “what” and “why” of the distribution of unpaid labour among dual-earner couples during the COVID-19 pandemic. We used a qualitative approach, conducting 32 semi-structured interviews with individuals belonging to dual-earner couples in Sri Lanka. Interview data were thematically analysed using social role theory. Six major findings emanated from our study; (1) the pandemic did not drastically change the distribution of unpaid labour in most dual-earner couples, confirming traditional gender norms; (2) there was a change in the contribution of men towards unpaid labour when the woman was at home (working from home or during maternity leave), or had other means of support from domestic aid or extended family; (3) three clusters of men were identified as “sharing”, “chipping-in”, and “not-my-problem” types, depending on their involvement in unpaid labour; (4) “chipping-in” and “not-my-problem” type men reinforced the notion of gendered distribution of unpaid labour; (5) three clusters of women were identified as “sharing”, “asking-for-help”, and “bearing-the-cross” types; and (6) these couples, and women specifically, endured the unequal division of unpaid labour with the assistance of parents, in-laws, or paid domestic help. Our study has implications for the sustainability of individuals, as well as their wellbeing, families, organisations, and society.
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