No abstract

Availability issues of industrial microservice systems (e.g., drop of successfully placed orders and processed transactions) directly affect the running of the business. These issues are usually caused by various types of service anomalies which propagate along service dependencies. Accurate and high-efficient root cause localization is thus a critical challenge for large-scale industrial microservice systems. Existing approaches use service dependency graph based analysis techniques to automatically locate root causes. However, these approaches are limited due to their inaccurate detection of service anomalies and inefficient traversing of service dependency graph. In this paper, we propose a high-efficient root cause localization approach for availability issues of microservice systems, called MicroHECL. Based on a dynamically constructed service call graph, MicroHECL analyzes possible anomaly propagation chains, and ranks candidate root causes based on correlation analysis. We combine machine learning and statistical methods and design customized models for the detection of different types of service anomalies (i.e., performance, reliability, traffic). To improve the efficiency, we adopt a pruning strategy to eliminate irrelevant service calls in anomaly propagation chain analysis. Experimental studies show that MicroHECL significantly outperforms two state-of-the-art baseline approaches in terms of both accuracy and efficiency. MicroHECL has been used in Alibaba and achieves a top-3 hit ratio of 68% with root cause localization time reduced from 30 minutes to 5 minutes.

Availability issues of industrial microservice systems (e.g., drop of successfully placed orders and processed transactions) directly affect the running of the business. These issues are usually caused by various types of service anomalies which propagate along service dependencies. Accurate and high-efficient root cause localization is thus a critical challenge for large-scale industrial microservice systems. Existing approaches use service dependency graph based analysis techniques to automatically locate root causes. However, these approaches are limited due to their inaccurate detection of service anomalies and inefficient traversing of service dependency graph. In this paper, we propose a high-efficient root cause localization approach for availability issues of microservice systems, called MicroHECL. Based on a dynamically constructed service call graph, MicroHECL analyzes possible anomaly propagation chains, and ranks candidate root causes based on correlation analysis. We combine machine learning and statistical methods and design customized models for the detection of different types of service anomalies (i.e., performance, reliability, traffic). To improve the efficiency, we adopt a pruning strategy to eliminate irrelevant service calls in anomaly propagation chain analysis. Experimental studies show that MicroHECL significantly outperforms two state-of-the-art baseline approaches in terms of both accuracy and efficiency. MicroHECL has been used in Alibaba and achieves a top-3 hit ratio of 68% with root cause localization time reduced from 30 minutes to 5 minutes.

Microservice architecture advocates a number of technologies and practices such as lightweight container, container orchestration, and DevOps, with the promised benefits of faster delivery, improved scalability, and greater autonomy. However, microservice systems implemented in industry vary a lot in terms of adopted practices and achieved benefits, drastically different from what is advocated in the literature. In this article, we conduct an empirical study, including an online survey with 51 responses and 14 interviews for experienced microservice experts to advance our understanding regarding to microservice practices in industry. As a part of our findings, the empirical study clearly revealed three levels of maturity of microservice systems (from basic to advanced): independent development and deployment, high scalability and availability, and service ecosystem, categorized by the fulfilled benefits of microservices. We also identify 11 practical issues that constrain the microservice capabilities of organizations. For each issue, we summarize the practices that have been explored and adopted in industry, along with the remaining challenges. Our study can help practitioners better position their microservice systems and determine what infrastructures and capabilities are worth investing. Our study can also help researchers better understand industrial microservice practices and identify useful research problems.