E-government processes need transparency in order to allow citizens to understand and access valuable information in a democratic society. In this article, we present a multi-agent system (MAS) to process distribution that implements transparency characteristics. We demonstrate that the MAS paradigm stresses the organizational operating environment and the information systems alignment, being adequate to maintain process transparency. An agent-oriented software development methodology is used to define the soft goals of agents according to Tropos. The MAS architecture and the prototype were defined, implemented and illustrated with lawsuits distribution data from the Superior Labor Court of Brazil.
Transparency is an important factor in democratic societies composed of characteristics such as accessibility, usability, informativeness, understandability and auditability. In this research we focus on auditability since it plays an important role for citizens that need to understand and audit public information. Although auditability has been a subject of discussion when designing systems, there is a lack of systematization in its specification. We propose an approach to systematically add auditability requirements specification during the goal-oriented agent-based Tropos methodology. We used the Transparency Softgoal Interdependency Graph that captures the different facets of transparency while considering their operationalization. An empirical evaluation was conducted through the design and implementation of LawDisTrA system that distributes lawsuits among judges in an appellate court. Experiments included the distribution of over 300,000 lawsuits at the Brazilian Superior Labor Court. We theorize that the presented approach for auditability provides adequate techniques to address the cross-organizational nature of transparency.
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