Bumdes Makmur Anugerah Lestari is located in the city of Ciomas, Bogor, with a clean water management business. The reach of the service area is the Sukamakmur village community and the pagelaran village. By managing 4 springs, Bumdes can distribute clean water to surrounding communities. However, the administration is still done manually and the manager does not understand how to book and record finances, the archives are not well organized, and payments are still made door to door. The abdimas team provides training on simple bookkeeping and simple filing. The results felt by the BUMDes management after conducting this training were being able to make financial records with a simple financial notebook, there was a consumer archive book to record monthly fee payments, and several people had made payments through the counter.Bumdes Makmur Anugerah Lestari berlokasi di kota Ciomas, Bogor, dengan bidang usaha pengelolaan air bersih. Jangkauan wilayah pelayanan adalah masyarakat desa sukamakmur dan desa pagelaran. Dengan mengelola 4 mata air, Bumdes dapat menyalurkan air bersih ke masyarakat sekitar. Namun administrasi masih dilakukan secara manual dan pihak pengelola belum memahami cara pembukuan dan pencatatan keuangan, arsip yang belum tertata dengan baik, dan pembayaran masih dilakukan dari rumah ke rumah. Tim abdimas memberikan pelatihan tentang pembukuan sederhana dan pengarsipan sederhana. Hasil yang dirasakan oleh pengurus BUMDes setelah melakukan pelatihan ini adalah mampu membuat pencatatan keuangan dengan buku catatan keuangan sederhana, terdapat buku arsip konsumen untuk mencatat pembayaran iuran bulanan, dan beberapa orang telah melakukan pembayaran melalui loket.
The border tourism between Indonesia and Papua New Guinea is currently in great demand by many tourists. Therefore, this study aims to analyze customer satisfaction and loyalty which are influenced by competence and service quality. To test the direct and indirect effect hypothesis, this study adopts a quantitative research approach. The research instrument used was a questionnaire. The sample of this research was 192 tourists who were visiting the PLBN Skouw tour. The research data were analyzed using Partial Least Squares (PLS) analysis method with SmartPLS3.0 software. The results of this study can prove that competence can have a positive and significant effect on service quality and customer satisfaction. Customer satisfaction has a positive and significant effect on customer satisfaction and loyalty. In addition, customer satisfaction can also mediate the relationship between competence and customer satisfaction. Customer satisfaction is proven to have a positive and significant effect on customer loyalty. Customer satisfaction can also mediate the relationship between service quality and customer loyalty.
The value of customer loyalty for the institution has the effect of decision making involving alternative available brands. More value in loyalty can minimize costs in marketing, leverage, attract new customers, be responsive in responding to threats, opportunities, opportunities, strengths from competitors. Looking at the 33-year Open University experience, the study tries to broaden our understanding of understanding college branding that focuses on diverse brand concepts. The principles of brand management and good strategies that will be used will overcome the imaging barriers of brand distance education. The methodology in this research uses Structure Modelling Partial Least Square with stratify random sampling, the number of samples 285 people through four Likert scales. The findings prove that Service Quality has a significant positive effect (5,147) on Brand Image, Service Quality has a significant positive effect (2,978) on brand trust level, Service Quality has a significant positive effect (7,719) on Brand Loyalty, Service Quality has a significant positive effect on (11,489) Tangible, (9,519) empathy, (9,857) responsiveness, (15,819) reliability and (8,568) guarantees and greater than t-tables. Based on the results of the discussion of research on the Factor Analysis of the Relationship Structure between Brand Trust, Brand Loyalty, Brand Image on Service Quality shows the conclusion that Service Quality has a significant positive effect on Brand Image. Quality of Service Significantly positive effect. The level of brand trust. Service Quality has a significant positive effect on Brand Loyalty. The positive experience of students in service needs to be appreciated by UPBJJ in supporting the promotion and public education.Enhancing services is perfect to support the experience effects of new customers. From these results customers will spread good news to prospective customers / prospective students, can increase loyalty efforts by paying attention to the needs of students in improving services.
A lack of bureaucracy community satisfaction in public service at the level of service and villages was the stigma impression of government apparatus received from the community for urban village. The residents’ satisfaction against public services from village influenced factor by responsiveness, credibility and empathy. Communities are satisfied with the services provided by officials in urban village, in providing services to the community. The method used in this research descriptive explanatory, are outlining and explaining the service, satisfaction toward society. The research survey used 200 respondents from 7 urban villages purposive through sampling methods and the kind of data supporting by primary and secondary data. Secondary data obtained and was gathered from various literature, book, a journal, the thesis and data from the internet that are considered relevant While the primary data was obtained through a method of surveying, namely by giving the research questionnaire in south of Tangerang. Instrument used in the analysis is spss and shem lisrel. Measurement of data done in this research used 1-5 likert scale. The results of this research proves that people feel that the officers being disciplined in providing services (x25), officers will always be in place to provide services (x26), in addition they felt easy to contact officers (x29). Some people feel the counter complaints service in the form of suggestions box just a display there have been no a follow-up (x33). The first hypothesis is: the impact on service satisfaction (accepted; 2.31>1,96). They felt the officers have to work in accordance with discipline time (x34). The target completion of conformity work received after the resident complained (x36) dependability and residents see the officers in (x39) does the work, in addition the officers can work together with colleagues (x40), and also has the initiative in work (x41). But, on the other hand, in carrying out the work, residents still seeing officers has not been fully worked with neat and minutely (x35). From this research, it can be concluded that the performance impact on the satisfaction of (the second hypothesis is accepted; 3,21> & gt; 1,96). The employees of services provided include the urban population and civil registration (Dukcapil) in south of tangerang, the people are satisfied with the services provided by employees urban village.
Open University of Palangka Raya (UPBJJ-UT of Palangka Raya) has acknowledged the education-attainment gap between rural and urban areas, and officials have determined ways to connect with students in the far corners of Central Kalimantan. UPBJJ-UT of Palangka Raya has set up study groups (PokJar) through which non urban students acquire university education. Due to its wide range of locations and heterogeneous student populations, PokJar is established through management partnership that constitutes a governing body that oversees the district-wide operation and the delivery of the continuing education programs. On this optimistic basis, the service provided by PokJar administrators becomes central to optimizing quality education in a learning environment where the administrators and students are physically separated. However, the complexity of PokJar service and administrator performance may link to negative perceptions among students. Recognizing the nature of challenges facing PokJar management is expected to usher in the planning of improvement crucial to organizational development that is effective, efficient, accountable, responsive and transparent. This study taps into the quality service, the competence and performance of PokJar administrators of UPBJJ-UT of Palangka Raya in terms of student-perceived values using PLS-SEM method. The overall results address favorable responses, strongly suggesting a good measure of how PokJar administrators� service, competence and performance meet student expectation.
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