In a modern global economy, small and medium-sized enterprises (SMEs) have inviolable importance and inclusion in the overall social development and economic growth. Regarding the high share of SMEs in the total number of companies, given the number of employees and the share in export orientation, the question of SMEs existence, as well as their market share and competitiveness in the global environment, represents prime relevance to any national economy. Therefore, the issue of quality becomes a critical component of achieving competitiveness in delivering products and services to their consumers (customers.) Due to this extremely delicate issue, each company establishes and implements a systematic process relationship or a quality management system as a part of its general management mechanism. This is a reason for SMEs management to strategically decide on the challenges of introducing a quality management system; thus, to improve their competitiveness on the domestic and foreign markets, which is a very demanding, exhaustive and time absorbing process requiring detailed preparation and collective engagement. The basic reasons for applying a quality management system are apostrophised in any business objectives – improving business processes, product quality and services, increasing spending as a factor of developing higher market share, better reputation (image) and sustainable business results. Due to the measurable quantitative and qualitative attributes and features that can significantly enhance the introduction of quality management systems into practice of SMEs, numerous studies have been carried out, some of which are conducted within the last two decades. For the authors, this was an initiative to conduct a survey, within this paper, in the Primorsko-goranska county (Croatia) during the month of July 2018, in which a number of SMEs were analysed in the crucial areas of quality management systems. The authors’ objective was to assess the viability of SMEs regarding their application of a quality management system. The basic hypothesis was that introducing quality management systems into SMEs contributes to their foreign competitiveness i.e. strengthening their export activity in general. Beside positive outputs of applying quality management, the authors’ research presented in this paper also established some relatively high and negative quantifications in relation to the application of the quality management system. Such outcomes represent justified reasons for future scientific research in this area.
New analytical approaches used for a holistic/integral evaluation of the company created value advocate implementation of business models based on Corporate Social Responsibility (CSR) sand the Triple Bottom Line (TBL). Owing to the fact that CSR and TBL are strategically oriented on business objectives of sustainable development, especially in managing eco-efficiency, this type of value is being named -Sustainable Value Added (SVA). However, since previous research and constructive criticism of SVA models have not been adequately tested by applying the appropriate econometric models so far, in this paper author introduces applicable empirical testing of the SVA sensitivity on the Triple Bottom Line aspects: 1) financial, 2) environmental and 3) social business results. The aim of this paper is to conduct research on SVA as an integrative measure for quantitative assessment of company contributions to the long-term sustainable development. The author also advocates an important thesis regarding the extraction of the TBL data, implicating that this process validates only when a relevant number of companies, across different benchmarks, regularly publishes annual CSR reports. Such publishing ensures transparent and unified TBL data essential for SVA analysis. Research methodology rests on the comparison of SVA with a traditional economic measure of Value Added (VA) in terms of their contributions to business sustainability. Empirical testing indicates significant differences between the SVA and VA regarding their financial, environmental and social sustainability effects. Testing empirically confirms SVA as an integrative measure for sustainable business contributions. This ensures the presentation of complete and standardized data of triple results required for SVA analysis. Additional objective in this context was to investigate eco-efficiency of a specific benchmark as a sustainability precondition, measured by using the SVA.
Drop shipping represents a delivery business model based on e-commerce logistics, which is very relevant in the global pandemic crisis. In this model, buyers order products and services directly from the manufacturer over the Internet through the intermediary of a drop shipper who ensures the easiest and fastest delivery. Drop shipper is a type of e-commerce entrepreneur that offers goods using online logistics infrastructure to ensure direct physical delivery from the manufacturer to the retailer or customer. This includes drop shipping as a business model to Industry 4.0 (i.e. the digital economy). This paper elaborates how a particular e-commerce model affects the development and improvement of global supply chains. Aim of this paper is to research how entrepreneur can lower its costs along drop shipping supply chain by managing inventory ratios or cost of stock. This enables drop shipping to greatly facilitate market access for cash-strapped entrepreneurs. We also conducted a simulation of optimized drop shipping process to show that there is a constant adaptability for entrepreneurs using drop shipping, especially among small and medium enterprises (SMEs). The timeliness of drop shipping is that it has facilitated as a global delivery solution in relation to the coronavirus disease pandemic (COVID-19). Moreover, drop shipping is based on a Activity-Based Costing (ABC model) whose quantitative efficiency has been proven by scientific analysis and research results. Finally, the legal aspects of drop shipping are given importance in the situation of COVID-19 which had a crucial impact on international trade in 2020, especially in predicting short-term trade trends. Due to this within this paper we also examined the effects of the ˝coronavirus˝ on global e-commerce. Global drop shipping data ensures qualitative predictions considering pandemic environment, social distancing issues and internet trade curves which are more than useful in today’s changing business conditions.
Numerous crises through history have showed different effects on economies, from ones tied to monetary expansion in
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