El incremento en la adopción de un enfoque basado en procesos, evidenciado en las normas y modelos de excelencia, permite la gestión de las interrelaciones dentro de la organización, tributando a la satisfacción de las partes interesadas. Pero, alcanzar este enfoque en las organizaciones, se ha tornado complejo, debido al manejo de grandes volúmenes de información, el escaso empleo de mecanismos que propicien las interrelaciones, así como la falta de rapidez para responder ante los cambios del entorno. A la par, vienen despuntando nuevas herramientas, más acordes a las tecnologías y a los nuevos modelos de negocios para mejorar el desempeño empresarial. Se destacan entre estas, la Arquitectura Empresarial y la Minería de Procesos. Siendo el objetivo de la investigación: analizar la utilidad que ofrecen estas herramientas a la gestión por procesos, en el contexto actual de las organizaciones. A partir de la revisión bibliográfica y el método de inducción-deducción, se obtienen las características específicas de estas herramientas para ser empleadas en la gestión por procesos.
BACKGROUND: In Cuba, the first cases of coronavirus 2019 (COVID-19) were confirmed on March 11, 2020, when the World Health Organization (WHO) officially declared the pandemic and the Ministry of Public Health of Cuba (MINSAP) began to execute the COVID-19 Prevention and Control Plan. This plan was prepared two months earlier by MINSAP working together with the National Civil Defense and the government approved it at the end of January. OBJECTIVE: The aim of this research is to assess the effectiveness of the government strategies to deal with COVID-19, by analyzing the role of the different agencies involved in the pandemic management. METHODS: A bibliographical review of the following documents was conducted: information issued by MINSAP and other ministries, archives of the Pedro Kouri Institute (IPK) and Cuban journals regarding the high impact in the field of medicine. The data were processed with different tools (diagrams, bar graphs, analysis and synthesis, etc.) that allowed measuring the effectiveness of the strategies implemented. RESULTS: The government’s strategies focused on: the integration of all state agencies and some private institutions to confront COVID-19; the collaboration between MINSAP specialists, country’s research centers and universities for the creation of vaccines to contain the pandemic; the production of medical equipment and instruments; the design of the organization processes of the services, such as planning techniques and distribution of ambulances, allocation of hospitals and isolation centers for sufferers and direct contacts respectively. CONCLUSION: The analysis carried out showed that the interrelations between the different organizations involved had positive influences on the treatment of the pandemic.
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