A qualitative, longitudinal study of two groups of experienced professionals beginning work in a research organization provided insights into how newcomers with work experience adjust to and become assimilated into new jobs and work settings. Multiple methods were used to collect data on the newcomers' work experiences before and after assuming their new jobs. Repeated interviews with them during their first six months in their new jobs revealed that their past experience affected their assimilation in three primary ways: through the personal identities they had developed and carried with them, through the know-how they had acquired in past jobs and how well it fit with their new jobs, and through the personal tactics they had learned for managing their work and managing change. In general, newcomers with diverse experience adjusted better than those with narrow experience because (1) they found it easier to enact dimensions of their personal identities that allowed them to function effectively in the new situation, (2) they more easily found a fit between know-how gleaned from that experience and their new jobs, and (3) they could draw on a wider variety of personal tactics that they had previously used to help them adjust.

Organizations' trade secrets (which can be chemical formulae, recipes, customer files, machinery designs, or many other types of information) are often valuable, enduring sources of competitive advantage. In this study, the influence of organizations' formal efforts to protect trade secrets on employees' beliefs about their obligations to protect those secrets was investigated. Quantitative and qualitative data were gathered by means of survey interviews with 111 employees of two high-tech organizations. Employees' obligations were influenced by their levels of familiarity with, and their perceptions of the enforcement of, two types of trade secret protection procedures (TSPPs): trade secret access restriction procedures (ARs) and trade secret handling procedures (HPs). Employees' levels of familiarity with ARs were negatively related to their felt obligations to protect trade secrets, but the opposite was true for HPs: Employees' levels of familiarity with HPs were positively related to the obligations they felt to protect trade secrets. For both types of TSPPs, the relationship between familiarity and felt obligations was moderated by employees' perceptions of the degree to which the TSPPs were enforced.

In this essay we discuss the issue of counting: the process of assigning numbers to data that are in nonnumerical form. We review why counting is a controversial issue in qualitative research, and explain how this controversy creates what we call the “multiple audience problem” for qualitative researchers. We then identify the purposes that can be served by four different types of counting, explore when counting should be avoided entirely, and discuss when the results of counting should be concealed, or as Sutton put it, kept in the closet.

Organizations cannot function effectively if their employees do not follow organizational rules and policies. In this paper, we explore why and how employees in two high-tech organizations often broke or bent rules designed to protect their employers' confidential information (CI). The CI protection rules sometimes imposed requirements that disrupted employees' work, forcing employees to choose between CI rule compliance and doing their work effectively and efficiently. Employees in these situations often broke the rules or bent them in ways that enabled employees to meet some of the rules' requirements, while also satisfying other expectations that they faced. We discuss implications of our findings for practice and for future organizational scholarship on rule following.