For various speech-related tasks, confidence scores from a speech recogniser are a useful measure to assess the quality of transcriptions. In traditional hidden Markov model-based automatic speech recognition (ASR) systems, confidence scores can be reliably obtained from word posteriors in decoding lattices. However, for an ASR system with an auto-regressive decoder, such as an attentionbased sequence-to-sequence model, computing word posteriors is difficult. An obvious alternative is to use the decoder softmax probability as the model confidence. In this paper, we first examine how some commonly used regularisation methods influence the softmaxbased confidence scores and study the overconfident behaviour of end-to-end models. Then we propose a lightweight and effective approach named confidence estimation module (CEM) on top of an existing end-to-end ASR model. Experiments on LibriSpeech show that CEM can mitigate the overconfidence problem and can produce more reliable confidence scores with and without shallow fusion of a language model. Further analysis shows that CEM generalises well to speech from a moderately mismatched domain and can potentially improve downstream tasks such as semi-supervised learning.
We study the problem of word-level confidence estimation in subword-based end-to-end (E2E) models for automatic speech recognition (ASR). Although prior works have proposed training auxiliary confidence models for ASR systems, they do not extend naturally to systems that operate on word-pieces (WP) as their vocabulary. In particular, ground truth WP correctness labels are needed for training confidence models, but the non-unique tokenization from word to WP causes inaccurate labels to be generated. This paper proposes and studies two confidence models of increasing complexity to solve this problem. The final model uses self-attention to directly learn word-level confidence without needing subword tokenization, and exploits full context features from multiple hypotheses to improve confidence accuracy. Experiments on Voice Search and long-tail test sets show standard metrics (e.g., NCE, AUC, RMSE) improving substantially. The proposed confidence module also enables a model selection approach to combine an on-device E2E model with a hybrid model on the server to address the rare word recognition problem for the E2E model.
For various speech-related tasks, confidence scores from a speech recogniser are a useful measure to assess the quality of transcriptions. In traditional hidden Markov model-based automatic speech recognition (ASR) systems, confidence scores can be reliably obtained from word posteriors in decoding lattices. However, for an ASR system with an auto-regressive decoder, such as an attentionbased sequence-to-sequence model, computing word posteriors is difficult. An obvious alternative is to use the decoder softmax probability as the model confidence. In this paper, we first examine how some commonly used regularisation methods influence the softmaxbased confidence scores and study the overconfident behaviour of end-to-end models. Then we propose a lightweight and effective approach named confidence estimation module (CEM) on top of an existing end-to-end ASR model. Experiments on LibriSpeech show that CEM can mitigate the overconfidence problem and can produce more reliable confidence scores with and without shallow fusion of a language model. Further analysis shows that CEM generalises well to speech from a moderately mismatched domain and can potentially improve downstream tasks such as semi-supervised learning.
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